Front Office Representative - The Westin Monache

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Season pass access

Ski passes for dependents

Discounts on lessons

401k with company match

Healthcare

Dental

Vision

PTO

Employee discounts at Marriott hotels

Job summary

The Westin Monache in Mammoth Lakes, California is seeking a front desk Associate to warmly greet guests, register arrivals, and coordinate with lodge staff to ensure smooth service. You will handle reservations, answer service questions, and process payments at checkout.

Minimum one year in guest relations, strong communication, and basic computer skills are required. This role emphasizes guest satisfaction in a resort setting and involves multitasking in a fast-paced environment.

Qualifications

• High school graduate with general business office training or equivalent experience.
• Minimum of one year experience in public or guest relations service.
• Ability to effectively present information in one-on-one and small group situations to guests.

Responsibilities

• Greet, register, and assign rooms to Guests. Dispatch Lodge Staff such as Housekeepers and Maintenance Service employees in response to Guest requests.
• Make, change and cancel reservations. Serve as Lodge telephone operator.
• Answer inquiries pertaining to hotel services as well as other Mammoth California services. Compute bill, collect payment, and check guests out of the hotel.

Skills

Customer service

Guest relations

Communication

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Year Round
LIVE THE DREAM. Work here. Play here.
The mountains are calling.
NOTE: This position is located in Mammoth Lakes, California.
Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?
More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
• Offers of employment may be contingent upon successful completion of a background investigation.

A Little About This Position

• Greets, registers, and assigns rooms to Guests. Dispatches Lodge Staff such as Housekeepers and Maintenance Service employees in response to Guest requests.
• Makes, changes and cancels reservations. Serves as Lodge telephone operator.
• Answers inquiries pertaining to hotel services as well as other Mammoth California services. Computes bill, collects payment, and checks guests out of the hotel.

Requirements

• High school graduate with general business office training or equivalent experience.
• Basic computer skills required. Minimum of one year experience in public or guest relations service.
• Ability to effectively present information in one-on-one and small group situations to guests.
• Ability to apply common sense and understanding to carry out instructions furnished in written and oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Hourly pay rate: $21.00 to $22.50