Concierge, The Westin Monache, Winter 26-27

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Free season pass

Healthcare

Dental

PTO

401k with match

Discounts on Marriott hotels worldwide

Job summary

The Westin Monache in Mammoth Lakes is seeking a seasonal guest services contributor. You will help guests plan their stay, manage reservations, and coordinate services such as bell/valet and housekeeping while delivering the Westin standard of hospitality.

Candidates should have at least two years in hospitality, strong communication skills, and knowledge of the Mammoth area. A high school diploma is required; computer skills are essential for daily operations.

Qualifications

• Minimum two years in hospitality, public relations, or sales/marketing.
• Knowledge of Mammoth and surrounding area strongly preferred.
• Professional demeanor and effective communication with guests and staff.
• Ability to perform under pressure.

Responsibilities

• Create emotional connections with guests by adhering to Brand Standards.
• Assist hotel guests in planning their vacation and reservations.
• Handle guest requests, phone calls, amenities, and express services.
• Coordinate with bell/valet, housekeeping and engineering to fulfill needs.
• Provide information about hotel services and local area to guests.

Skills

Guest services

Communication

Interpersonal skills

Knowledge of Mammoth area

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Seasonal

LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra Resorts? Grin inducing, isn't it?

More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
• Offers of employment may be contingent upon successful completion of a background investigation.

Hourly pay rate: $21.00-$25.00

About This Position

• Create emotional connections with guests by adhering to Westin and Marriott Brand Standards.
• Assist hotel guests in planning their vacation.
• Help guests with reservations and special needs.
• Assist service express with phone calls, amenities, and guest requests.
• Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance.
• Manage all aspects of guests' stay to Westin Brand Standards, solving problems and communicating feedback to the Manager on Duty.
• Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone.

Requirements

• High school graduate or equivalent.
• Knowledge of Mammoth and surrounding area strongly preferred.
• Minimum of two years' experience in hospitality, public relations, or sales and marketing.
• Hotel or Resort experience preferred.
• Computer skills.
• Professional demeanor, attitude, and appearance.
• Strong work ethic.
• Effective communication with guests, employees, and management.
• Ability to perform under pressure.