Assistant Front Office Manager, The Westin Monache

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Free season pass

Healthcare

Dental

Vision

401k with company match

PTO for benefit eligible employees

Discounts on Marriott hotels worldwide

Discounts on ski lessons

Friends and Family vouchers

Job summary

Mammoth Mountain seeks a dedicated Front Desk Supervisor to oversee front desk, bell, valet, and concierge operations. You will lead guest service, training, and daily staff management while ensuring smooth operations in a busy resort environment.

The role requires supervisory experience, strong communication, and proficiency with hotel software. This full‑time, on‑site position offers competitive hourly pay and benefits as described in the listing.

Qualifications

• Four year college degree preferred.
• Minimum 2 years experience in hotel front desk and reservations operations.
• Minimum 6 to 12 months of supervisory experience.
• Strong working knowledge of business software.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge.
• Responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

Guest service

Communication

Supervisory experience

Training

Education

Bachelor's degree preferred

Tools

MS Excel

Word

PowerPoint

Sirius

Visual One

Job description

Year Round

The mountains are calling.

LIVE THE DREAM. Work here. Play here.

NOTE:

This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?

More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
• Offers of employment may be contingent upon successful completion of a background investigation.

A Little About This Position

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Requirements

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Hourly pay rate: $25.00 to $26.13