Front Office Representative - Sleep Medicine

Integrated Medical Services (IMS); Avondale (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k match available

Paid Time Off

Job summary

Integrated Medical Services (IMS) in Avondale, AZ, is seeking a friendly Front Office team member for the Sleep Medicine Clinic. This role focuses on phone support, patient check-in/out, scheduling, and courteous patient service to ensure smooth daily operations.

You will handle insurance verifications as needed, maintain organized records, and collaborate with a caring clinical staff. Strong communication, attention to detail, and the ability to multi-task are essential in this fast-paced

Qualifications

• At least 1 year of customer service and communication skills.
• High school diploma or equivalent.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent communication skills, ability to take initiative, work well with an established team.
• Excellent organizational skills.
• Attention to detail.
• Computer skills using Microsoft software, scheduling software, and email applications.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Skills

Customer service

Communication

Phone support

Scheduling

Multi-tasking

Office administration

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Email applications

Job description

Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office in our Sleep Medicine Clinic in Avondale. The Front Office is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Education And Experience

• At least 1 year of customer service and communication skills
• High school diploma or equivalent
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software, and email applications

Benefits

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals,but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you,

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.