Front Office Representative - Sleep Medicine

IMS Care Center; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k match

Paid Time Off

Job summary

IMS Care Center in Avondale, AZ is seeking a Front Office professional for its Sleep Medicine Clinic. The role focuses on answering phones, scheduling patients, check-in/out, and supporting insurance verification and other front-office tasks.

Responsibilities include handling patient flow, coordinating with the team, and providing strong customer service. A high school diploma and at least 1 year of experience are required. Benefits include medical, dental, vision, 401k and PTO.

Qualifications

• At least 1 year of customer service and communication skills.
• High school diploma or equivalent.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent communication skills, ability to take initiative, work well with an established team.
• Excellent organizational skills.
• Computer skills using Microsoft software, scheduling software, and email applications.

Responsibilities

• Check patients in and out.
• Receive direct and relay telephone messages.
• Maintain and keep an updated scanning/filing system.
• Have an understanding of insurance referral processes.
• Provide word-processing and secretarial support.
• Ability to multi-task and execute delegated duties.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling software

Email applications

Job description

Job Category: Administrative Support

Requisition Number: FRONT002270

• Posted : November 2, 2026
• Full-Time

Locations

Showing 1 location

Sleep Med
10815 W McDowell Rd
305
Avondale, AZ 85392, USA

Sleep Med
10815 W McDowell Rd
305
Avondale, AZ 85392, USA

Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office in our Sleep Medicine Clinic inAvondale. The Front Office is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities:

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Education and Experience:

• At least 1 year of customer service and communication skills
• High school diploma or equivalent
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Computer skills using Microsoft software, scheduling software, and email applications
• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals,but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Preferred

• Computer skills using Microsoft software, scheduling software, and email applications
• Excellent communication skills, ability to take initiative, work well with an established team

Leader

Inspires teammates to follow them

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or better.

Experience

Required

At least 1 year of customer service and communication skills

Licenses & Certifications

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.