Front Office Representative

IMS Care Center LLC; Mesa (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid time off

Job summary

IMS Care Center LLC in Phoenix, AZ, is seeking a Front Office Representative to answer calls, schedule patients, and manage check-in/out with a focus on excellent customer service. Experience with Athena is a plus, and the role involves heavy phone support and coordination with clinical staff.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and proficiency with Microsoft Office and scheduling software.

Qualifications

• At least 1 year of customer service experience.
• Experience with Athena system is a plus.
• Strong communication and computer skills.

Responsibilities

• Coordinate and manage physician clinic schedules.
• Greet patients and explain services, payment categories, and billing procedures.
• Handle check-in and check-out, verify demographics, and scan insurance cards.
• Schedule appointments/tests/procedures and collect co-pays.
• Answer incoming calls and route to appropriate staff.
• Ensure authorizations and co-pays are in order to maintain smooth patient flow.
• Make reminder calls for upcoming appointments and follow up on no-shows.
• Provide excellent customer service and assistance to patients.

Skills

Customer service

Phone support

Microsoft Office

Scheduling software

Education

High School Diploma

Tools

Athena system

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers' commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS, is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Primary Care. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file
• Schedules for appointments/tests/procedures
• Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Answer all incoming calls and route them to the appropriate staff
• Reviews daily clinic schedule to ensure appropriate authorizations/co-pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
• Make reminder calls for appointments the next day. Follows up on “no show” patients daily
• Provides excellent customer service and assistance to patients of the practice

Education / Experience

• At least 1 year of customer service skills and experience
• Previous experience with Athena system a plus
• Excellent customer service and communication skills
• Computer skills using Microsoft software, scheduling software, and email applications

Compensation

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining IMS is more than saying "yes" to making the world a healthier place. It's discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you'll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Behaviors

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

High School or better.

Experience

Computer skills using Microsoft software, scheduling software, and email applications

1 year of customer service skills and experience

Preferred

Previous experience with Athena system

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.