Front Office Representative - Sleep Medicine

IMS Care Center LLC; Avondale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k match available

Paid Time Off

Job summary

IMS Care Center LLC in Avondale, AZ is seeking a Front Office professional for our Sleep Medicine Clinic. The role focuses on answering calls, scheduling patients, check-in/out, and supporting insurance verification as needed.

The ideal candidate has at least 1 year of customer service, strong communication, and proficiency with Microsoft software and scheduling tools. This full-time onsite position includes medical, dental, vision, paid time off and a 401(k) plan.

Qualifications

• At least 1 year of customer service and communication skills.
• High school diploma or equivalent.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent communication skills, ability to take initiative, work well with an established team.
• Excellent organizational skills.
• Computer skills using Microsoft software, scheduling software, and email applications.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Skills

Customer service

Scheduling

Phone support

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

Microsoft software

Scheduling software

Email applications

Job description

Posting Details

• Posted on November 2, 2026

Locations

Sleep Med Avondale, AZ 85392, USA

• Administrative Support
• Full-Time
• Requisition #: FRONT002270

Description

Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office in our Sleep Medicine Clinic in Avondale. The Front Office is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Education and Experience

• At least 1 year of customer service and communication skills
• High school diploma or equivalent
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software, and email applications

Benefits

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

Behaviors

• Leader : Inspires teammates to follow them
• Team Player : Works well as a member of a group
• Loyal : Shows firm and constant support to a cause
• Enthusiastic : Shows intense and eager enjoyment and interest
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated : Devoted to a task or purpose with loyalty or integrity

Education

• High School or better.

Experience

• At least 1 year of customer service and communication skills

Preferred

• Computer skills using Microsoft software, scheduling software, and email applications
• Excellent communication skills, ability to take initiative, work well with an established team

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.