Front Office Representative - PRN

IMS Care Center; Cartersville (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

IMS Care Center in Avondale, AZ is seeking a Front Office Representative for our Gastro clinic on a PRN basis. The role focuses on phone support, scheduling patients, and check-in/check-out, with potential insurance verification tasks.

You will greet patients, explain services and payment options, and help maintain accurate records. The position requires at least 1 year of customer service experience, familiarity with Athena system is a plus, and proficiency in Microsoft software, scheduling

Qualifications

• At least 1 year customer service skills and experience.
• Verification of insurance experience preferred.

Responsibilities

• Coordinates and manages physician clinic schedules.
• Welcomes patients and explains services, payment categories, and billing procedures.
• Manages check-in and check-out; verifies demographics and scans insurance cards.
• Schedule prep day before verifying insurance/outstanding liabilities/medical records; informs patients of copay and deductibles.
• Collects co-pays; reviews and verifies patient coverage and computes charges.
• Answers all incoming calls and routes them to the appropriate staff.
• Reviews daily clinic schedule to ensure appropriate authorizations/co-pays.
• Makes reminder calls for appointments the next day and follows up on no-show patients.

Skills

Customer service

Insurance verification

Education

High School Diploma or GED

Tools

Athena system

Microsoft Office

Scheduling software

Email applications

Job description

Gastroenterology Lab
Avondale, AZ 85392, USA

Description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Gastro clinic. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

**This is a PRN position**

Responsibilities:

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Answer all incoming calls and route them to the appropriate staff
• Reviews daily clinic schedule to ensure appropriate authorizations/co-pays
• Make reminder calls for appointments the next day. Follows up on “no show” patients daily

Requirements:

• At least 1 year customer service skills and experience
• Previous experience with Athena system a plus
• Verification of insurance experience preferred
• Computer skills using Microsoft software, scheduling software and email applications

Education:

• High School Diploma or GED

Joining IMS Care Center more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Education

Required

High School or better.

Experience

Required

At least 1 year customer service skills and experience

Preferred

Computer skills using Microsoft software, scheduling software and email applications

Verification of insurance experience preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.