Front Office Representative Physical Therapy- PRN

The CORE Institute; Sun City West (AZ); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

401k plan after 1 month of service

Employee Assistance Program 24/7

Employee Appreciation Days

Employee Wellness Events

Job summary

The CORE Institute is seeking a Front Office Representative for a part-time, on-site position in Sun City West, AZ. You will greet patients, manage check-in processes, verify insurance, collect co-payments, and coordinate with providers to ensure smooth scheduling and billing workflows.

Qualifications include at least one year of front office experience in healthcare, knowledge of insurance rules and HIPAA, and strong communication.

Qualifications

• Minimum of one year front office experience in a medical office or healthcare setting.
• Experience in collecting money is preferred.
• Knowledge of insurance rules and regulations, medical terminology, and scheduling systems.
• Excellent communication with Providers, patients, and the public.
• Understanding of HIPAA guidelines and Windows-based computer systems.
• High school diploma or equivalent working knowledge.

Responsibilities

• Greet patients promptly and inform Providers of arrivals.
• Prepare new patient paperwork and collect accurate demographic and insurance information.
• Identify and collect co-payments, co-insurances, and past-due balances.
• Explain billing/insurance requirements and route complex questions to Billing Specialist.
• Verify insurance and benefits and notify of coverage issues impacting payment.

Skills

Front office experience

Medical terminology

HIPAA knowledge

Insurance rules knowledge

Communication skills

Windows scheduling systems

Education

High school diploma/GED

Tools

Scheduling software

CPS-like appointment system

Job description

Front Office Representative Physical Therapy- PRN

Job Category: APP

Supervisor: Susan Richardson

Requisition Number: FRONT012692

• Posted : August 14, 2026
• Part-Time
• On-site

Locations

Showing 1 location

PT Sun City West
14520 W. Granite Valley Dr.
Suite 110
Sun City West, AZ 85375, USA

PT Sun City West
14520 W. Granite Valley Dr.
Suite 110
Sun City West, AZ 85375, USA

AtThe CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• 401k plan after 1 month of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

QUALIFICATIONS

• The successful candidate must have a minimum of one year of front office experience in a medical office or healthcare setting.
• Previous experience in collecting money is preferred.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with Providers, patients, and the public and capable of establishing good working relationships with both internal and external customers.
• Knowledge of insurance rules and regulations including eligibility and referral requirements.
• Knowledge of medical terminology and HIPAA Guidelines.
• Computer knowledge, including Windows-based programs.
• High school diploma/GED or equivalent working knowledge preferred.

ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs Providers of patient arrivals, using the appointment status through CPS.
• Prepares new patient paperwork. Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient’s account in CPS. Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, assuring all necessary documents are populated and signed correctly.
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.

The Front Office RepresentativePT is responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office.

The CORE Instituteteam is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

#CORE

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.