Front Office Representative PT - PRN

The CORE Institute; Brighton (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

401k plan with company match

Employee Assistance Program

Employee Appreciation Days

Employee Wellness Events

Job summary

A healthcare organization in Brighton, MI is seeking a Patient Registration Representative with 1-2 years of experience in a medical office. The ideal candidate will communicate effectively with patients and providers while managing insurance verification and financial transactions. Strong knowledge of medical terminology and a High School Diploma are required, with bilingual abilities preferred. The role involves greeting patients, collecting demographic information, and ensuring a smooth registration experience.

Qualifications

• 1-2 years of patient registration experience in a medical office or healthcare setting.
• Must effectively communicate with physicians, patients, and the public.
• Knowledge of medical terminology and computer scheduling systems is required.

Responsibilities

• Greet and acknowledge patients promptly upon arrival.
• Instruct patients in completing medical history forms accurately.
• Collect and verify demographic and insurance information.
• Identify and collect co-payments and past-due balances.
• Schedule follow-up appointments and maintain patient records.

Skills

Effective communication

Knowledge of insurance rules

Patient registration experience

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

PT Brighton
8273 Grand River, Suite 210
Brighton, MI 48114, USA

• 401k plan after 1 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Minimum of one – two years of patient registration experience in a medical office or healthcare setting
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
• HSD/GED

Preferred:

• Bilingual (English/Spanish) strongly preferred.
• Previous experience in collecting money is preferred.

Essential Functions

• Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival
• Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient's account.
• Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS.
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral, and sends the request to PCP.
• Maintains general knowledge of insurance plans accepted by HOPCo.
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch.
• Maintains a clean and organized front office workspace.
• The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.

About us:

The Center for Orthopedic Research and Education, We don't mean to brag but did you knowThe CORE Institutehas been ranked by Ranking Arizona: The Best of Arizona Businesses!?

• #1 for Orthopedic Practices
• #1 for Healthiest Healthcare Employers
• #3 for Best Healthcare Workplace Culture
• Winner in Best Places to Work

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.