Front Desk Receptionist - Physical Therapy

Rothman Orthopaedics; Doylestown (Bucks County); On-site; USD 22,041 - 30,307; Full time

Job summary

Rothman Orthopaedics in Doylestown, PA is seeking a Front Desk Receptionist to greet patients, verify benefits, and schedule appointments. This role acts as the liaison between patients and PT/OT staff, ensuring smooth daily operations.

You will handle front desk duties, check in/out patients in the eCW system, collect co-pays, and help maintain accurate demographic and insurance information. Previous medical office experience and MS Office skills are required.

Qualifications

• High School diploma or GED required.
• At least 1 year in a medical office environment.
• Computer skills including MS Office.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and visitors in a prompt, courteous manner.
• Check in patients, verify/update demographic and insurance information in eCW.
• Update the eCW system on patient arrival and referral information.
• Enter co-payments and notes in the Business Office via eCW.
• Check out and schedule follow-up appointments with the Physical Therapy provider.
• Manage front desk scheduling to maximize clinic flow, including time off for therapists.
• Verify and document PT/OT benefits and insurance authorizations.
• Prepare patient packets with benefit verification forms and questionnaires.
• Scan patient documents into eCW (benefits, authorizations, prescriptions).
• Collect self-pay and supply payments per fee schedules.

Skills

Co-pay collection

Insurance verification

Scheduling

MS Office

Customer service

Education

High School diploma or GED

Tools

eCW

Intranet systems

Job description

Job Summary

The Physical Therapy Front Desk Receptionist greets, instructs, directs and schedules patients and visitors. This individual verifies insurance benefit for all PT/OT appointments and ensures all visits are properly authorized. This individual serves as liaison between patient and PT/OT staff.

Key Accountabilities

• Increased patient satisfaction
• Co-pay collection
• Referral capture
• Time stamping accuracy
• Accuracy in demographic and insurance capture
• Time management (attendance and overtime)
• Chart prep for insurance, co-pay and referral
• Cross training to assist in other areas

Essential Duties

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Updates the eCW system on patients’ arrival and referral information.
• Utilizes eCW to enter co-payments and notes to the Business Office.
• Checks out and makes patient follow-up appointment with Physical Therapy Provider.
• Handles direct scheduling duties for physical therapists to include incoming patient calls and overall schedule management to maximize clinic and therapist flow including time off.
• Verifies and documents physical therapy and/or DME/splint benefits for all new incoming patients.
• Ensures proper forms and clinical information is submitted to insurance companies to obtain insurance authorization as determined in verification process.
• Track authorized PT visits, unit and time limits. Informs therapist when additional visits need to be requested and provides therapist the appropriate forms, should clinical information be required for insurance authorization for initial and ongoing visits.
• Creates a new patient packet that includes: PT benefit verification form, physical or hand therapy questionnaire and prescription.
• Utilize eCW to scan patient documents. To include: PT benefit verification forms, authorizations, questionnaires, prescriptions and home exercise programs.
• Collects self-pay and supply payments as indicated on the fee schedules on the RI Intranet tab (Therapy tab).
• Answers telephone, screens calls, takes messages, and provides information.
• Assist patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Maintains work area and lobby in neat and orderly manner.
• Re-supply front desk for the day.
• Collect applicable insurance co-pay information and referrals.
• Batch out and balance end of day payments.
• Assist other front desk personnel in situations with irate patients.
• Prepare all work for the next business day including referral number, authorization number for Physical/Occupational Therapy visits and splints.
• Print out all related paperwork for patients’ appointments with the therapist.
• Works in conjunction with the Patient Responsible team to collect past due balances.
• Attends meetings as required.
• Performs related work as required.
• Other duties as assigned by manager/director.

Minimum Requirements

• High School diploma or GED minimum education requirement.
• Minimum of one year’s experience in medical office environment.
• Computer skills including, but not limited to, MS Office.
• Knowledge of business office procedures & medical terminology preferred.

Pay Range

$16.00/hr - $22.00/hr

Employment Policies

Equal Opportunity Employer – Rothman Orthopaedics is committed to providing opportunities to all qualified applicants without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

COVID‑19 Vaccination Requirement – As a condition of employment at Rothman Orthopaedics, employees are required to receive the COVID‑19 vaccination. Requests for reasonable accommodations will be considered.