Ancillary Front Office Representative

Southeast Orthopedic Specialists; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Southeast Orthopedic Specialists in Jacksonville, FL is seeking a PT Clinic Front Office Representative to deliver friendly, efficient front desk support. You will greet patients, check in, schedule appointments, verify insurance, and collect payments while maintaining HIPAA-compliant procedures in a busy medical office.

The ideal candidate has a high school diploma or GED, at least one year of front office experience in healthcare, knowledge of insurance processes and medical terminology, and

Qualifications

• High school diploma or GED preferred.
• Minimum of 1 year of front office or patient registration experience in a medical setting.
• Knowledge of insurance processes, medical terminology, and scheduling systems.
• Strong communication and customer service skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Bilingual (English/Spanish) strongly preferred.
• Payment collection experience preferred.

Responsibilities

• Greet and check in patients promptly and professionally
• Collect and verify patient demographic, insurance, and consent information
• Schedule appointments and follow-up visits
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Answer basic billing and insurance questions and escalate complex issues as needed
• Scan and update patient documents accurately
• Communicate schedule delays to patients in the lobby
• Maintain and balance a secure cash drawer daily
• Follow front office procedures and HIPAA guidelines
• Maintain a clean, organized, and confidential workspace

Skills

Front office experience

Insurance knowledge

Medical terminology

Scheduling systems

Bilingual English/Spanish

Payment collection

Education

High school diploma or GED

Job description

Description Physical Therapy Clinic Front Office Representative

Job Details

Description Physical Therapy Clinic Front Office Representative

Location: Jacksonville, FL (Hershel Clinic)

About Us Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities.

Position Summary The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.

Key Responsibilities

• Greet and check in patients promptly and professionally
• Collect and verify patient demographic, insurance, and consent information
• Schedule appointments and follow-up visits
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Answer basic billing and insurance questions and escalate complex issues as needed
• Scan and update patient documents accurately
• Communicate schedule delays to patients in the lobby
• Maintain and balance a secure cash drawer daily
• Follow front office procedures and HIPAA guidelines
• Maintain a clean, organized, and confidential workspace

Qualifications

• High school diploma or GED preferred
• Minimum of 1 year of front office or patient registration experience in a medical setting
• Knowledge of insurance processes, medical terminology, and scheduling systems
• Strong communication and customer service skills
• Ability to handle sensitive situations with empathy and professionalism
• Bilingual (English/Spanish) strongly preferred
• Payment collection experience preferred

Work Environment & Physical Requirements

• Standard medical office environment
• May require travel between clinic locations
• Ability to sit, stand, bend, and use a computer throughout the day

Equal Opportunity Employer

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