Front Office Representative - Paradise Valley

Integrated Medical Services (IMS); Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k match

Paid Time Off

Short/Long-term disability

Life insurance

Job summary

IMS Care Center in Phoenix is seeking a Front Desk Representative for our Primary Care team. You will answer the phones, schedule patients, check in/out, and support insurance verification as needed in a fast-paced medical office.

The role emphasizes strong customer service, communication, and the ability to multi-task while coordinating front office tasks. We offer comprehensive benefits and a supportive team committed to quality care.

Qualifications

• At least 1 year of experience preferred.
• Previous experience with Athena system a plus.
• Excellent customer service and communication skills.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent communication skills, initiative, work well with an established team.
• Excellent organizational skills.
• Attention to detail.
• Computer skills using Microsoft software, scheduling software, and email applications.
• The ability to work in a constant state of alertness and in a safe manner.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Organizational skills

Initiative

Education

High School Diploma

Tools

Athena system

Scheduling software

Microsoft Office

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Desk Representative in our Primary Care. The Front Desk Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Requirements

• At least 1 years’ experience preferred
• Previous experience with Athena system a plus
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize front office tasks and workflow
• xcellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• computer skills using Microsoft software, scheduling software, and email applications
• The ability to work in a constant state of alertness and in a safe manner

Education

• High School Diploma

Compensation

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

• IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.