Front Office Representative-Primary Care

Imsaz; Goodyear (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short- and long-term disability

Life insurance

Paid time off

401(k) plan

Job summary

IMS Care Center in Goodyear, AZ is seeking a Front Office Representative for our Primary Care clinic. The role handles phone support, scheduling, check‑in/check‑out, and may assist with insurance authorization/verification and other office functions.

The position emphasizes strong customer service, accurate data entry, and efficient patient flow in a busy clinic environment.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Verification of insurance.
• Experience with Athena systems is a plus.
• Excellent customer service and communication skills.
• Computer skills using Microsoft software, scheduling software, and email applications.

Responsibilities

• Coordinates and manages physician clinic schedules.
• Welcomes patients and explains services, payment categories, and billing procedures.
• Verifies demographics, scans insurance cards, and adds forms to the medical file.
• Schedules prep day before verifying insurance/outstanding liabilities/medical records and informs patients of copay and deductibles.
• Schedules appointments/tests/procedures and directs walk-ins and emergencies as per policy.
• Collects co-pays and reviews/pays charges; informs patients of outstanding balances.

Skills

Customer service

Scheduling

Phone support

Insurance verification

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Athena Systems

Scheduling software

Email applications

Microsoft Office

Job description

Front Office Representative - Primary Care

Job Category: Administrative Support

Requisition Number: FRONT002185

• Posted: July 8, 2026
• Full-Time

Location

Primary Care
Goodyear, AZ 85395, USA

Description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician‑led organization united through its providers’ commitment to high‑quality innovative health care. Each day is a new day for ground‑breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Primary Care clinic in Goodyear. The Front Office Representative is responsible for answering the phone, scheduling patients, check‑in and check‑out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check‑in and check‑out functions. Verifies demographics of new patients and scans insurance cards for the medical file. Gives patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file
• Schedules prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Schedules appointments/tests/procedures. Directs walk‑in patients and emergencies as per established policies and procedures
• Collects co‑pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Collects deposits or co‑pays/deductibles prior to the patient being seen by the provider by established policies and procedures. Reviews account for balances due. Informs patients of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
• Answers all incoming calls and routes them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
• Reviews daily clinic schedule to ensure appropriate authorizations/co‑pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
• Makes reminder calls for appointments the next day. Follows up on no show patients daily
• Provides excellent customer service and assistance to patients of the practice
• Pull faxes and disseminate them to the appropriate individual
• Communicates patient’s problem/complaint to the practice manager

Education and Experience

• High school diploma or equivalent
• At least 1 year of customer service skills and experience
• Verification of insurance
• Previous experience with Athena systems a plus
• Excellent customer service and communication skills
• Computer skills using Microsoft software, scheduling software, and email applications
• Other duties as assigned

Benefits

You can look forward to a generous compensation package including medical, dental, vision, short‑term and long‑term disability, life insurance, paid time off and a very lucrative 401(k) plan.

*IMS is a tobacco‑free work environment.

Equal Employment Opportunity

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.