Front Office Representative - Multispecialty

IMS Care Center LLC; Payson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center LLC in Payson, AZ is seeking a Front Office Representative for our Multispecialty clinic. The role handles phone calls, patient scheduling, check-in and check-out, and supports insurance verification as needed.

You will coordinate clinic schedules, collect co-pays, verify demographics, and ensure smooth patient flow. Strong customer service and communication skills are required; Athena experience is a plus.

Qualifications

• 1+ year of customer service experience.
• Experience with Athena system is a plus.
• Excellent customer service and communication skills.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Strong verbal and written communication; ability to take initiative.
• Proficient with Microsoft Office and scheduling software.

Responsibilities

• Coordinate physician clinic schedules.
• Greet patients and explain services, payments, and billing procedures.
• Manage check-in/check-out; verify demographics and scan insurance cards.
• Verify insurance details, copays and deductibles; collect payments.
• Answer incoming calls and route to appropriate staff; maintain courteous phone etiquette.
• Maintain daily cash reconciliation and end-of-day balance; assist with office tasks.

Skills

Customer service

Communication

Organization

Scheduling software

Athena system

Education

High School Diploma or GED

Tools

Athena system

Microsoft Office

Scheduling software

Job description

Front Office Representative - Multispecialty

Job Category: Administrative Support

Requisition Number: FRONT002243

• Posted : September 4, 2026
• Full-Time

Locations

Showing 1 location

Payson
111 West Cedar Lane
Payson, AZ 85541, USA

Description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Multispecialty clinic in Payson. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities:

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Give patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Schedules appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedures
• Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Reviews account for balances due. Informs patient of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
• Answers all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
• Reviews daily clinic schedule to ensure appropriate authorizations/co-pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
• Makes reminder calls for next day appointments. Follows up on "no show" patients on a daily basis
• Provides excellent customer service and assistance to patients of the practice
• Pulls faxes and disseminate to the appropriate individual
• Communicates patient’s problem/complaint to the practice manager
• Oversees petty cash, close batches, post co-pays to batches, and End of Day balancing of the cash drawers. Notifies manager of any reconciliation shortages immediately
• Arranges transportation/interpretation for patients if needed
• Scan documents into Athena

Requirements:

• At least 1 year of customer service skills and experience
• Previous experience with Athena system a plus
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Computer skills using Microsoft software, scheduling software, and e-mail applications
• The ability to work in a constant state of alertness and in a safe manner

Education:

• High School Diploma or GED

• You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Experience

Required

At least 1 year of customer service skills and experience

Preferred

Previous experience with Athena system a plus

Computer skills using Microsoft software, scheduling software, and e-mail applications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.