Front Office Coordinator - Multispecialty Clinic

IMS Care Center LLC; Payson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center LLC in Payson, AZ is seeking a Front Office Representative for our Multispecialty clinic. The role handles phone calls, patient scheduling, check-in and check-out, and supports insurance verification as needed.

You will coordinate clinic schedules, collect co-pays, verify demographics, and ensure smooth patient flow. Strong customer service and communication skills are required; Athena experience is a plus.

Qualifications

• 1+ year of customer service experience.
• Experience with Athena system is a plus.
• Excellent customer service and communication skills.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Strong verbal and written communication; ability to take initiative.
• Proficient with Microsoft Office and scheduling software.

Responsibilities

• Coordinate physician clinic schedules.
• Greet patients and explain services, payments, and billing procedures.
• Manage check-in/check-out; verify demographics and scan insurance cards.
• Verify insurance details, copays and deductibles; collect payments.
• Answer incoming calls and route to appropriate staff; maintain courteous phone etiquette.
• Maintain daily cash reconciliation and end-of-day balance; assist with office tasks.

Skills

Customer service

Communication

Organization

Scheduling software

Athena system

Education

High School Diploma or GED

Tools

Athena system

Microsoft Office

Scheduling software

Job description

IMS Care Center LLC in Payson, AZ is seeking a Front Office Representative for our Multispecialty clinic. The role handles phone calls, patient scheduling, check-in and check-out, and supports insurance verification as needed.

You will coordinate clinic schedules, collect co-pays, verify demographics, and ensure smooth patient flow. Strong customer service and communication skills are required; Athena experience is a plus.