Front Office Representative - Medical

Suncoast Community Health Centers, Inc.; Ruskin (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Suncoast Community Health Centers, Inc. is seeking a Front Office Representative to join our medical front desk team in Florida. You will welcome and register patients, schedule and confirm appointments, verify insurance, collect payments, and maintain HIPAA-compliant records.

You will answer calls, provide financial counseling on coverage, and coordinate with staff to ensure smooth patient flow. The role requires strong communication, organizational skills, and the ability to work in a

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Excellent organizational skills and attention to detail.
• Excellent time management and ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a fast-paced, sometimes stressful environment.
• Proficient with office equipment and software including EMR systems.

Responsibilities

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments, including cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, applying to patient accounts.
• Maintain patient records in HIPAA-compliant manner.
• Answer phones, schedule appointments, and direct inquiries to staff.
• Assist with financial counseling on insurance coverage and payment options.
• Scan and label documents, including medical histories and forms.
• Ensure compliance with money handling policies and accurate payments.
• Coordinate with the team for smooth patient flow and daily deposits.
• Prepare reports and handle administrative tasks as needed.

Skills

Verbal & written comm

Interpersonal skills

Organizational skills

Time management

Analytical & problem-solving

Task prioritization

Working under pressure

MS Office / EMR proficiency

Education

High School Diploma

Tools

MS Office

EMR software

Job description

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.
• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.
• Keep patients and visitors informed of wait times.
• Answer calls professionally, record accurate messages, and respond promptly.
• Follow up on missed appointments and accommodate same-day requests when possible.
• Submit insurance claims, referrals, and pre-authorizations as needed.
• Maintain a clean, organized, and welcoming front office and waiting area.
• Process and file insurance and billing documents with attention to detail.
• Assist with administrative tasks such as sorting mail and preparing reports.
• Coordinate with the office team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills and performance.
• Perform additional tasks as needed to support the centers.

FRONT OFFICE REPRESENTATIVE - MEDICAL

FLSA: NON-EXEMPT

Duties/Responsibilities

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.
• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.
• Keep patients and visitors informed of wait times.
• Answer calls professionally, record accurate messages, and respond promptly.
• Follow up on missed appointments and accommodate same-day requests when possible.
• Submit insurance claims, referrals, and pre-authorizations as needed.
• Maintain a clean, organized, and welcoming front office and waiting area.
• Process and file insurance and billing documents with attention to detail.
• Assist with administrative tasks such as sorting mail and preparing reports.
• Coordinate with the office team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills and performance.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, software, EMR or related software.

Education And Experience

• High School Diploma or equivalent is required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel to various center locations as required.