Front Office Coordinator

Genesis OB/GYN; Flagstaff (AZ); On-site; USD 36,000 - 46,000; Full time

Job summary

Genesis OB/GYN in Flagstaff, AZ is seeking a friendly Front Desk Clerk to greet patients and visitors, check them in and out, and handle payments using the clinic's practice management system.

The role includes assisting with patient registration in the EMR, presenting policies for signatures, collecting billing forms, verifying insurance benefits, and scheduling follow-up appointments while maintaining HIPAA confidentiality and a professional, courteous environment.

Qualifications

• High school diploma or equivalent.
• 2-4 years of medical office or clerical experience.
• Excellent customer service, communication and organizational skills.
• Understanding of HIPAA/confidentiality rules.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with EMR software and money handling experience.
• Physical demands may include standing/sitting for long periods.

Responsibilities

• Greet patients and visitors warmly and check them in and out.
• Maintain the visitor log/badges for non-patient visitors accessing secured areas.
• Check patients in and out using the practice management system.
• Collect and post patient payments accurately.
• Assist patients with registration in the EMR system as needed.
• Present and explain policies, obtain signatures, and collect billing forms.
• Obtain insurance eligibility and benefits for visits and procedures.
• Schedule/reschedule follow-up appointments and manage referrals.
• Process medical records requests following HIPAA guidelines.
• Maintain lobby cleanliness and monitor clinic flow and wait times.
• Open and close the clinic on time.
• Maintain a professional environment and confidentiality at all times.
• Collaborate with back-office staff to provide excellent customer service.
• Other general duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR software

Practice management system

Job description

Position Summary:

Greet patients andvisitorsin a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.

Essential Job Functions:

• Greet patients and welcome patients and visitors as they enter the waiting area and as

theydepart,screeninganddirectingthem appropriately.

• Maintain the visitor's log/badges for all non-patient visitors who access secured areas.

• Check patients in and out using the practice management system.

• Responsible for collecting and posting patient payments with accuracy.

• Assistpatients with their registration in the facility’s electronic medical record (EMR)

system, as needed.

• Present and explain all policies, forms and consents and obtain signatures.

• Collectbilling forms andscaninto Athena EMR.

• Obtain insurance eligibility and benefits for office visits and procedures.

• Schedule/reschedulefollow-up appointments for patients to include work-in

appointments.Manage and schedule inbound referrals

• Process medical records requests following HIPAA guidelines.

• Obtain external medical records for patients prior to date of service.

• Perform Administrative Duties:order supplies and distribute upon arrival, bank deposit

slips.Maintaincleanliness of the lobby and front office area andupdated patient

materials and forms used.

• Monitor the patients as they wait in the lobby for their appointments.

• Monitor clinic flow: notify patients when the providers are running late, notify providers

of noshows, andnotify lab staff of patients waiting for labs.

• Open and close the clinic on time.

• Maintain a professional environment by keeping conversations at a minimum volume so as not to be heard in the waiting room.

• Exhibit andmaintaina high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.

• Works in partnership with the back-office staff to provide excellent customer service.

• Other general duties as assigned.

Position Requirements:

• High school diploma or equivalent.

• 2 - 4 years of medical office or clerical experience.

• Excellent customer service,communicationand organizational skills.

• Understanding ofand adherence to HIPAA/confidentiality rules.

• Accuracy and attention to detail with ability to multi-task.

• Ability to work effectively in a fast-paced environment.

• Proficiencyin Microsoft Office, such as Word, Excel, PowerPointand Outlook.

• Familiarity with EMR software andpreviousmoney handling experience preferred.

• Physical demands may include: prolonged, extensive or considerable amount of standing/sitting