Receptionist

Suncoast Community Health Centers Inc.; Clair-Mel City (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Suncoast Community Health Centers Inc. is seeking a friendly Receptionist to greet patients, guide them to services, and handle front desk duties in a busy healthcare setting.

You will answer calls, provide paperwork, assist with records requests, and coordinate between front office and other departments while maintaining accuracy and confidentiality.

High school diploma required; strong communication, organization, and computer skills with EMR familiarity are essential.

Qualifications

• Excellent verbal and written communication required.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet patients and visitors, determine their needs and guide them to the appropriate areas for service.
• Inform the patients about registration procedures and the services provided.
• Provide information to patients, answer questions and hand out forms, surveys, pick-up/drop off area for paperwork/forms/referrals; expedite request for medical records.
• Answer and screen incoming phone calls and transfer them to appropriate extensions.
• Take messages when unable to transfer phone calls and handle as per specific instructions.
• Log all incoming mail and maintain all medical records according to policy
• Serve as a liaison between front office and other departments.
• Assists front office department, as needed
• Perform additional tasks as needed to support the centers.

Skills

Communication

Customer service

Organization

Time management

Problem solving

Office equipment

EMR software

MS Office

Education

High School diploma

Tools

MS Office

EMR software

Job description

Receptionist

FLSA: NON-EXEMPT

Duties/Responsibilities:

• Greet patients and visitors, determine their needs and guide them to the appropriate areas for service.
• Inform the patients about registration procedures and the services provided.
• Provide information to patients, answer questions and hand out forms, surveys, pick-up/drop off area for paperwork/forms/referrals; expedite request for medical records.
• Answer and screen incoming phone calls and transfer them to appropriate extensions.
• Take messages when unable to transfer phone calls and handle as per specific instructions.
• Log all incoming mail and maintain all medical records according to policy
• Serve as a liaison between front office and other departments.
• Assists front office department, as needed
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.

Education and Experience:

• High School diploma or equivalent is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Must be able to travel to various center locations as required.