Front Office Representative - Dental

Suncoast Community Health Centers Inc.; Brandon (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Suncoast Community Health Centers Inc. is seeking a Front Office Representative for our dental team. You will welcome patients, register them, schedule appointments, verify insurance, collect co-pays, and maintain HIPAA-compliant records in a busy front office.

This non-exempt, full-time role requires excellent communication, strong organization, and proficiency with dental software and Microsoft Office to support smooth patient flow across multiple centers.

Qualifications

• High School Diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Experience with dental software and HIPAA guidelines is preferred.

Responsibilities

• Register and greet patients in a courteous, professional manner.
• Schedule, confirm, and manage dental appointments; handle cancellations and reschedules.
• Verify insurance eligibility; assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments; apply to patient accounts.
• Maintain HIPAA-compliant patient records.
• Answer phone calls and direct inquiries to the appropriate team members.
• Coordinate with the dental team to ensure smooth patient flow and operations.

Skills

Customer service

Phone etiquette

Organizational skills

Time management

HIPAA compliance

Microsoft Office

Dental software

EMR software

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Dental software / EMR

Job description

FRONT OFFICE REPRESENTATIVE - DENTAL

FLSA: NON-EXEMPT

Duties/Responsibilities:

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for dental providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.
• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.
• Keep patients and visitors informed of wait times.
• Answer calls professionally, record accurate messages, and respond promptly.
• Follow up on missed appointments and accommodate same-day requests when possible.
• Submit insurance claims, referrals, and pre-authorizations as needed.
• Maintain a clean, organized, and welcoming front office and waiting area.
• Process and file insurance and billing documents with attention to detail.
• Assist with administrative tasks such as sorting mail and preparing reports.
• Coordinate with the dental team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills and performance.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, dental software, EMR or related software.

Education and Experience:

• High School Diploma or equivalent is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel to various center locations as required