Front Office Representative - Medical

Suncoast Community Health Centers Inc.; Ruskin (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Suncoast Community Health Centers Inc. is seeking a Front Office Representative to warmly welcome patients, register them, and efficiently manage daily front desk operations.

You will schedule appointments, verify insurance, assist with pre-authorizations, collect payments, maintain HIPAA-compliant records, and support the office team to ensure smooth patient flow. The role requires excellent communication, strong organizational and time-management skills, and proficiency with Microsoft Office

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Experience with front desk duties in healthcare is a plus.

Responsibilities

• Welcome and register patients courteously and efficiently.
• Schedule, confirm, and manage provider appointments.
• Verify insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments and apply to patient accounts.
• Maintain HIPAA-compliant patient records.
• Answer phones and direct inquiries to appropriate team members.
• Provide financial counseling about insurance coverage and sliding fees.
• Maintain a clean, organized front office and waiting area.
• Process and file insurance and billing documents.
• Coordinate with the team to ensure smooth patient flow.

Skills

Verbal and written communication

Interpersonal and customer service

Organizational skills

Time management

Analytical and problem-solving

Task prioritization

Ability to work in high-paced settings

Microsoft Office / EMR proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

EMR software

Job description

FRONT OFFICE REPRESENTATIVE - MEDICAL

FLSA: NON-EXEMPT

Duties/Responsibilities:

• Welcome and register patients in a courteous, professional, and efficient manner.


• Schedule, confirm, and manage appointments for providers, including handling cancellations and reschedules.


• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.


• Collect co-pays and payments, ensuring accurate application to patient accounts.


• Maintain patient records in compliance with HIPAA regulations.


• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.


• Address patient concerns, complaints, and inquiries with professionalism and efficiency.


• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.


• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.


• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.


• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.


• Keep patients and visitors informed of wait times.


• Answer calls professionally, record accurate messages, and respond promptly.


• Follow up on missed appointments and accommodate same-day requests when possible.


• Submit insurance claims, referrals, and pre-authorizations as needed.


• Maintain a clean, organized, and welcoming front office and waiting area.


• Process and file insurance and billing documents with attention to detail.


• Assist with administrative tasks such as sorting mail and preparing reports.


• Coordinate with the office team to ensure smooth patient flow.


• Assist in preparing daily deposits and handling money accurately.


• Participate in team meetings and training sessions to enhance skills and performance.


• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills.


• Excellent organizational skills and attention to detail.


• Excellent time management skills with a proven ability to meet deadlines.


• Strong analytical and problem-solving skills.


• Ability to prioritize tasks and to delegate them when appropriate.


• Ability to function well in a high-paced and at times stressful environment.


• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.


• Proficient with Microsoft Office Suite, software, EMR or related software.

Education and Experience:

• High School Diploma or equivalent is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.


• Must be able to travel to various center locations as required.