Front Office Receptionist -- On-Call

Canyon View Medical Group; Springville (UT); On-site; USD 28,000 - 36,000; Full time

Job summary

Canyon View Medical Group is seeking a front office receptionist on-call for our Family Medicine offices in Spanish Fork, Springville, and Mapleton, Utah. The role emphasizes friendly patient interactions, scheduling, and accurate record-keeping to support efficient clinic operations.

Qualifications include strong customer service, multi-tasking, and flexibility with a focus on patient privacy and professional conduct.

Qualifications

• Ability to multitask in a fast-paced front desk environment.
• Demonstrated flexibility in scheduling and shift coverage.
• Strong telephone etiquette and communication skills.
• Customer service mindset with a welcoming approach to patients.
• Effective time management and ability to prioritize tasks.
• Excellent organizational abilities and record-keeping.
• Attention to detail in data entry and patient information.
• Experience with scheduling and calendar management.
• Basic word processing and office software proficiency.
• Professional conduct and appearance at all times.
• Commitment to high quality and patient privacy.

Responsibilities

• Welcomes patients and visitors via phone or in person.
• Registers patients in the portal and explains enrollment benefits.
• Schedules appointments and manages patient flow to optimize provider time.
• Notifies providers of patient arrivals and delays.
• Assists patients with questions and maintains reception area.
• Maintains patient records and accounts with updated information.
• Records and collects patient charges; handles third-party claims.
• Maintains office inventory and orders supplies as needed.
• Protects patient confidentiality and adheres to policies.
• Ensures smooth operations by following procedures.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Job description

Description

Canyon View Medical is seeking the services of a front office receptionist, working on-call, in our Family Medicine offices located in Spanish Fork, Springville and Mapleton, Utah. We are looking for someone with excellent customer service skills who enjoys working with the public and is available for a flexible schedule. The receptionist assists patients by greeting and helping them, scheduling appointments, and by maintaining patient records and accounts.

Primary Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Enrolls patients in Patient Portal while describing the benefits of enrollment.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.

Requirements

• Multi-tasking
• Flexibility
• Telephone Skills
• Customer Service
• Time Management
• Organization
• Attention to Detail
• Scheduling
• Word Processing
• Professionalism
• Quality Focus

Spanish-speaking ability a plus.

Previous medical receptionist experience a plus.