Family Medicine Front Desk Coordinator (Evenings/Saturdays)

Canyon View Medical Group; Spanish Fork (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Canyon View Medical Group in Spanish Fork, Utah is seeking a friendly front office receptionist for our Family Medicine division.

The role greets patients, schedules appointments, maintains records and accounts, and supports the clinic's daily operations. Evening and some Saturday availability are required to cover patient needs; bilingual skills a plus.

Qualifications

• Customer service experience in a front desk setting.
• Strong multitasking and organizational skills.
• Spanish-speaking ability is a plus.

Responsibilities

• Welcomes patients and visitors by greeting them, in person or on the telephone.
• Enrolls patients in the Patient Portal and explains enrollment benefits.
• Schedules appointments in person or by telephone to optimize provider time and room utilization.
• Notifies providers of patient arrivals and monitors service delivery against schedule; notes delays.
• Assists patients by answering questions and maintaining the reception area.
• Maintains patient records and accounts, updating personal and financial information.
• Obtains revenue by recording and collecting charges and managing third-party claims.
• Maintains office inventory and equipment, checks stock, orders supplies, and coordinates repairs.
• Protects patient rights by safeguarding confidentiality of information.
• Adheres to policies and procedures and reports needed changes.

Skills

Multitasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Job description

Description

Canyon View Medical is seeking the services of a front office receptionist in our Family Medicine division located in Spanish Fork, Utah. Availability to work weekday evenings and some Saturdays is needed from this employee. The receptionist assists patients by greeting and helping them, scheduling appointments, and by maintaining patient records and accounts.

Primary Responsibilities

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Enrolls patients in Patient Portal while describing the benefits of enrollment.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures; reporting needed changes.

Requirements

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus.

Spanish-speaking ability a plus.

Previous medical receptionist experience a plus.