Medical Front Desk Assistant on-Call & Flexible Schedule

Canyon View Medical Group; Spanish Fork, Northern (UT, KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Canyon View Medical is seeking a front office receptionist to support our Family Medicine offices in Spanish Fork, Springville and Mapleton, Utah. This on-call role requires a friendly, patient-focused individual who can greet guests, schedule appointments, and help maintain patient records and accounts.

The ideal candidate will excel in customer service, be highly organized, and able to multi-task in a busy reception area while protecting patient confidentiality and handling administrative

Qualifications

• Excellent customer service and people skills.
• Ability to multi-task and manage time effectively.
• Flexible schedule and on-call availability.
• Strong organization and attention to detail.
• Experience with scheduling and handling patient records.
• Spanish-speaking ability a plus.
• Previous medical receptionist experience a plus.

Responsibilities

• Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Enrolls patients in Patient Portal while describing the benefits of enrollment.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Job description

Canyon View Medical is seeking a front office receptionist to support our Family Medicine offices in Spanish Fork, Springville and Mapleton, Utah. This on-call role requires a friendly, patient-focused individual who can greet guests, schedule appointments, and help maintain patient records and accounts.

The ideal candidate will excel in customer service, be highly organized, and able to multi-task in a busy reception area while protecting patient confidentiality and handling administrative