Patient Experience Front Desk - Flexible Schedule

Canyon View Medical Group; Springville (UT); On-site; USD 28,000 - 36,000; Full time

Job summary

Canyon View Medical Group is seeking a front office receptionist on-call for our Family Medicine offices in Spanish Fork, Springville, and Mapleton, Utah. The role emphasizes friendly patient interactions, scheduling, and accurate record-keeping to support efficient clinic operations.

Qualifications include strong customer service, multi-tasking, and flexibility with a focus on patient privacy and professional conduct.

Qualifications

• Ability to multitask in a fast-paced front desk environment.
• Demonstrated flexibility in scheduling and shift coverage.
• Strong telephone etiquette and communication skills.
• Customer service mindset with a welcoming approach to patients.
• Effective time management and ability to prioritize tasks.
• Excellent organizational abilities and record-keeping.
• Attention to detail in data entry and patient information.
• Experience with scheduling and calendar management.
• Basic word processing and office software proficiency.
• Professional conduct and appearance at all times.
• Commitment to high quality and patient privacy.

Responsibilities

• Welcomes patients and visitors via phone or in person.
• Registers patients in the portal and explains enrollment benefits.
• Schedules appointments and manages patient flow to optimize provider time.
• Notifies providers of patient arrivals and delays.
• Assists patients with questions and maintains reception area.
• Maintains patient records and accounts with updated information.
• Records and collects patient charges; handles third-party claims.
• Maintains office inventory and orders supplies as needed.
• Protects patient confidentiality and adheres to policies.
• Ensures smooth operations by following procedures.

Skills

Multi-tasking

Flexibility

Telephone Skills

Customer Service

Time Management

Organization

Attention to Detail

Scheduling

Word Processing

Professionalism

Quality Focus

Job description

Canyon View Medical Group is seeking a front office receptionist on-call for our Family Medicine offices in Spanish Fork, Springville, and Mapleton, Utah. The role emphasizes friendly patient interactions, scheduling, and accurate record-keeping to support efficient clinic operations.

Qualifications include strong customer service, multi-tasking, and flexibility with a focus on patient privacy and professional conduct.