Front Office Receptionist (Float) — Patient Experience

Kaniksu Community Health; Sandpoint (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Education assistance

401K employer match

On-site childcare

Job summary

Kaniksu Community Health in Sandpoint, Idaho, seeks a Front Office Receptionist - Float to support patient care and clinic operations. The role involves front desk duties, scheduling, patient check-in/check-out, and collaboration with billing and care teams across multiple clinics.

This position emphasizes excellent customer service, confidentiality, and the ability to work in a fast-paced environment. Full-time schedule with 40 hours per week and 4x10s shifts is expected.

Qualifications

• High school diploma or GED; degree preferred but not essential.
• Previous front office experience, medical office preferred.
• Ability to maintain confidentiality and HIPAA compliance.
• Ability to handle Medicaid pre-authorizations when required.

Responsibilities

• Provide excellent customer service and assist patients in a fast-paced clinic.
• Coordinate patient scheduling and ensure accurate demographics in NextGen.
• Travel between clinics (Sandpoint primary, Priest River/Bonners Ferry as needed).
• Check-in and check-out duties, verify payments and reminders.
• Support billing inquiries and communicate with care teams.
• Maintain waiting room and office cleanliness; balance cash box.
• Open/close office, manage voicemail, and protect patient records.

Skills

Front office leadership

HIPAA compliance

Bilingual Spanish-English

Customer service

Communication skills

Education

High school diploma or GED

Job description

Kaniksu Community Health in Sandpoint, Idaho, seeks a Front Office Receptionist - Float to support patient care and clinic operations. The role involves front desk duties, scheduling, patient check-in/check-out, and collaboration with billing and care teams across multiple clinics.

This position emphasizes excellent customer service, confidentiality, and the ability to work in a fast-paced environment. Full-time schedule with 40 hours per week and 4x10s shifts is expected.