Front Office Receptionist - Float

Kaniksu Community Health; Sandpoint (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Education assistance

401K employer match

On-site childcare

Job summary

Kaniksu Community Health in Sandpoint, Idaho, seeks a Front Office Receptionist - Float to support patient care and clinic operations. The role involves front desk duties, scheduling, patient check-in/check-out, and collaboration with billing and care teams across multiple clinics.

This position emphasizes excellent customer service, confidentiality, and the ability to work in a fast-paced environment. Full-time schedule with 40 hours per week and 4x10s shifts is expected.

Qualifications

• High school diploma or GED; degree preferred but not essential.
• Previous front office experience, medical office preferred.
• Ability to maintain confidentiality and HIPAA compliance.
• Ability to handle Medicaid pre-authorizations when required.

Responsibilities

• Provide excellent customer service and assist patients in a fast-paced clinic.
• Coordinate patient scheduling and ensure accurate demographics in NextGen.
• Travel between clinics (Sandpoint primary, Priest River/Bonners Ferry as needed).
• Check-in and check-out duties, verify payments and reminders.
• Support billing inquiries and communicate with care teams.
• Maintain waiting room and office cleanliness; balance cash box.
• Open/close office, manage voicemail, and protect patient records.

Skills

Front office leadership

HIPAA compliance

Bilingual Spanish-English

Customer service

Communication skills

Education

High school diploma or GED

Job description

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.

But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a 'family' spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

Benefits of working for KCH include:

• Medical, Dental, Vision, and Life insurance
• Education Assistance and Guided Career Pathways
• 4% 401K employer match
• In-house medical, dental, or behavioral health services
• Year round, affordable on-site childcare at KCH Kid’s Club

A Kaniksu Community Health Front Office Receptionist - Float is not just responsible for providing excellent customer service. They are committed to providing an excellent patient experience while performing essential clinical or administrative work in a fast-paced, productive environment. YOU ARE an essential team member charged with assisting patients in managing their care at Kaniksu Community Health.

A typical day of a Front Office Receptionist - Float might include;

• Maintain established policies and procedures, objectives, quality assurance, and safety standards within the department.
• Multiple Duties: All office assistant duties can be expected to be performed concurrently. Must be able to work under conditions of constant interruption and be able to stay on task.
• Opening of office duties: turn on all lights, turn on reception computers, and remove telephones from night status. Check messages on voicemail and transfer to appropriate responsible staffs.
• Coordinates and maintains a functioning schedule for all providers, ensuring accurate appointment time is allotted per published protocols. Ensures all prior records are obtained before scheduling new patients, with the exception of patients being seen for acute care issues.
• Travelling between all three clinics to assist all Front Office teams in daily operations. (85% Sandpoint, 15% Priest River/Bonners Ferry)
• Primary patient check-in: Ensures all required demographic information is accurate in the NextGen practice management system
• Responsible for documentation of both cancellation and no-show appointments by notifying the care team through the NextGen system to ensure accurate follow-up and documentation.
• Responsible for completing reminder calls for following day appointments and reviewing NextGen for any alerts regarding collections, and correct/updated information and communicating the information to the patient.
• Responsible or working closely with the NIFP billing department. Contacts NIFP for any billing questions.
• Primary patient check-out duties: verifies alerts, payments, and information are accurate before patient leaves. Schedules follow-up appointments as necessary with the primary care provider.
• Remain available at all times (with the exception of breaks, lunch, and emergencies) for patient access
• Responsible for keeping the waiting room neat and orderly and monitoring the waiting room temperature for patient comfort.
• Closing office duties: verify all encounters have been obtained by medical care teams, turn off reception computers, secure medical records area, balance cash box, turn off all lights, and place telephones on nights.

Experience Needed to Land this Gig:

• High school diploma or general education degree (GED); or equivalent combination of education and experience. Degree qualification preferred
• Degree qualification in a relevant discipline preferred but not essential
• Previous front office experience is required, medical office preferred
• 1-3 years of previous leadership experience preferred
• Ability to maintain corporate confidentiality and HIPAA compliance
• Ability to submit electronic pre-authorizations required by Medicaid

Skills:

• Tact and graciousness in dealing with the agency’s public, continuous professionalism with patients and co-workers
• Personal commitment to the organization’s mission and values
• The individual must be a team player, highly motivated, dedicated to patient care & enjoys working in a fast-paced environment
• Advanced, extensive, and documented experience in general office administration and office functions
• Excellent oral and written communication skills
• Keyboarding at 35+ wpm
• Fluency in word processing
• The ability to work in the absence of direct supervision
• Excellent time management & critical thinking skills
• Spanish/English bilingual ability desirable
• Flexibility

Work Schedule:

Full Time

No. of Hours/week - 40

4x10s - Monday, Tuesday, Thursday, Friday