Front Office Receptionist

Tucson Ear, Nose, and Throat; Tucson (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Tucson Ear, Nose, and Throat is seeking a front desk professional to manage patient check-in, payments, and registration paperwork. You will verify insurance information, explain financial obligations, and maintain HIPAA-compliant processes to protect patient privacy and rights.

The role involves coordinating with the Practice Manager and supporting team members to ensure smooth lobby operations, greet patients warmly, and handle multi-channel communications related to appointments and referrals.

Qualifications

• Experience greeting and checking in patients.
• Ability to collect copays and explain payment responsibilities.
• Familiarity with insurance verification and patient privacy requirements.

Responsibilities

• Greets incoming patients and checks in patients.
• Collects copayments and balances; prepares daily payment reports.
• Communicates patient wait times and informs patients of changes.

Skills

Customer service

HIPAA compliance

Cash handling

Job description

Essential Job Responsibilities:Greets incoming patients, checks-in patients, explains registration paperwork, copies medical ID cards, collects copayments and arrives patients.Opens and closes office 7:45 a.m.- 5:00 p.m.Balances payments received and prepares daily payment report.Ensures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessaryUnderstands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures.Communicates financial obligations such as copays or balances owed to patients and collects fees at the time of service as appropriate.Communicates the purpose of and completes all necessary regulatory forms with patient.Processes multi-channel messages related to patient and/or physician requests regarding appointments, referralsAssists with referrals and pre-certifications at the time of encounterAbides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rightsPerforms general office duties such as maintaining lobby appearance, stocking business cards, wiping down lobby surfaces and chairs.Verifies insurance information & eligibility two weeks prior to the scheduled appointment date. Will also verify eligibility for all Medicaid plans on the same day of serviceFulfills organizational responsibilities as assigned including:respects and promote patient rightsresponds appropriately to emergenciesshares problems relating to patients and/or staff with Practice Managerworks as a productive member of the team helping co-workers as needed and/or assignedPerforms other duties as assigned.