Front Office Receptionist

Palo Verde Hematology/Oncology, Ltd.; Scottsdale (AZ); On-site; USD 24,000 - 36,000; Full time

Job summary

Palo Verde Hematology/Oncology, Ltd. in Scottsdale, AZ seeks a Front Desk Receptionist to warmly greet patients, verify demographics and insurance, collect copays, and ensure a smooth check-in experience.

You will update EMR records, schedule appointments, balance daily receipts, and coordinate with the Billing Department while maintaining a friendly, professional environment for patients and staff.

Qualifications

• Ability to apply a common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving occasional, last-minute changes in generally standardized situations.

Responsibilities

• Greet patients warmly and assist at check-in.
• Verify patient demographics and insurances.
• Update patient records in EMR.
• Scan insurance cards.
• Notify Billing Department of insurance changes/additions.
• Collect and post copays/payments.
• Generate receipt for copays/payments.
• Balance daily receipts against Payment Review Report.
• Schedule appointments.
• Follow up appointment telephone requests.
• Walk-in patients.
• New patients go to New Patient Scheduler.
• Reschedule cancelled appointments.
• Cross train front desk personnel.
• Other tasks as requested by management.

Skills

Common sense

Problem solving

Customer service

Communication

Education

High school diploma or GED

Job description

Description

Position Summary

Check in patient/collect copayments/Greets all patients presenting a warm and caring environment

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greet Patients
• Verify patient demographics and insurances
• Update any changes in G4/ONCO EMR (patient’s account)
• Scan insurance card(s)
• Notify Billing Department of insurance changes/additions
• Collect and post copays/payments
• Generate receipt for copays/payments
• Maintain daily copay/payment collection process
• Notify appropriate department of patient arrival
• Balance daily receipts against Payment Review Report
• Schedule appointments
• Follow up appointment telephone requests
• Walk In pts
• New Patients go to New Patient Scheduler
• Reschedule cancelled appointments
• Cross train new front desk personnel
• Other tasks as requested by management
• Other tasks Site Specific

Requirements

Qualification/Requirement

• Ability to apply a common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving occasional, last-minute changes in generally standardized situations.

Education/Training/Experience

• High school diploma or a GED
• Six months related experience and / or training

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.