Front Desk Coordinator

Genesis OB/GYN; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Genesis OB/GYN is seeking a Front Desk Receptionist to support patient care by welcoming patients and handling administrative duties centered around appointments and care coordination.

Responsibilities include greeting patients, guiding them through the kiosk, collecting payments, updating EHR records, scheduling and confirming appointments, and maintaining a professional front desk environment to ensure a positive patient experience.

Qualifications

• Excellent communication and interpersonal skills.
• Strong knowledge of medical terminology?
• Experience with EHR and Microsoft software.

Responsibilities

• Greet patients, vendors, and employees professionally and courteously.
• Assist patients with using the Clear Wave Kiosk.
• Collect co-pays and account balances at checkout with receipts.
• Maintain and update patient information in the EHR.
• Handle incoming calls promptly and professionally.
• Balance end-of-day patient payments.
• Manage patient appointments, referrals, medical records requests, reminders, and file management.
• Keep reception area clean and welcoming.
• Schedule and reschedule patient appointments per provider protocols.
• Enter patient demographics and insurance information in the EMR for new and returning patients.
• Coordinate referral tracking for timely referrals.
• Respond to communications, triage calls, and manage inbox.

Skills

Excellent communication

Interpersonal skills

Problem-solving

De-escalation

Tools

EHR systems

Microsoft Office

Job description

Summary:

The Front Desk Receptionist strives to aid the practice in achieving quality patient care and takes primary responsibility for welcoming patients and performing various administrative duties centered around patient care and appointments. The receptionist gives a vital first impression of the practice to patients and outside parties who contact us.

Essential Functions:

• Greets all patients, vendors, and employees professionally and courteously.
• Assisting patients by giving one-on-one guidance on how to use the Clear Wave Kiosk.
• Collect and record designated co-pays, co-insurance, deductibles, and account balances upon patient checkout, issuing appropriate receipts when receiving payments.
• Responsible for maintaining, verifying, and updating accurate patient information such as insurance information, patient demographics, and any other pertinent information in the company's EHR system.
• Accountable for all incoming phone calls in a prompt and professional manner.
• Responsible for ensuring the accuracy and balancing of end-of-day patient payments.
• Responsible for patient management including, patient appointments, referrals, medical records requests, appointment reminders, and patient file management.
• Maintain a clean, organized, and welcoming reception area.

Primary Duties:

• Schedule and reschedule patient appointments in a timely and accurate manner per established provider protocols.
• Enter and maintain pertinent patient demographics and insurance information on new and returning patients in the EMR.
• Coordinate and accurately complete the referral tracking log to ensure the timeliness of the referral process.
• Handle all communications such as
  • Answering and monitoring the voicemail by triaging patient calls and forwarding them to the proper person when the call is outside the scope of the employee's duties. Ensuring the division's inbox is promptly being monitored and distributed.
  • Respond to medical records requests for patients and providers while properly applying HIPPA standards.
• Create appointment reminders.
• Receive and distribute all incoming mail, faxes, and special deliveries.
• Maintain the accuracy of outgoing mail.
• Assist patients with the entire check-in and check-out process ensuring their visit meets company standards and expectations.

Knowledge, Skills, and Abilities:

• Strong knowledge of EHR and Microsoft software.
• Knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to speak to patients confidentially and compassionately.
• Ability to de-escalate unwanted situations.