Front Office Pediatric Dental Office

OrthoDent; Waco (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A pediatric dental practice in Waco, TX, is seeking a Front Office Administrator. The role involves providing excellent customer service, managing patient check-in, and handling financial treatment plans. While experience is preferred, the right candidate will receive training. Responsibilities include acting as a liaison between new patients and the practice, managing patient information in compliance with HIPAA, and assisting with scheduling while maintaining minimal waiting times.

Qualifications

• Experience as a front desk administrator is preferred, but training is available.
• Capable of handling patient information while following HIPAA protocols.
• Ability to verify patient insurance plans and handle financial treatment plans.

Responsibilities

• Provide outstanding customer service with patient as priority.
• Act as liaison between new patients and the office.
• Check in patients and verify their information.
• Manage accounts, balances, and follow up on outstanding payments.

Skills

Outstanding customer service

Bilingual preferred

Understanding of dental software

Tools

Microsoft Suite

Job description

Position: Front Office Pediatric Dental Office

Location: Waco, TX

Job Id: 248

# of Openings: 1

An upbeat pediatric and orthodontic dental office in Waco is looking for a front desk administrator. Experience is preferred but will train the right candidate.

A full job description is as follows:

Essential Functions:

• Provides outstanding customer service with patient as #1 priority; partnering with staff, timely and successfully resolves patient complaints, concerns and questions.
• Acts as the liaison between the new patient and the office.
• Explains financial options to patients and family members so as to facilitate an understanding of the patient's obligations.
• Opens and/or closes office according to office policy.
• Checks the daily schedule for accuracy.
• Greets and welcomes patients and visitors; assists in helping clinical staff with patient flow such that there is minimal patient waiting time.
• Answers and responds to telephone calls with professionalism and according to office policy; responds to voice mail messages professionally and timely.
• Checks in patients according to office policy, verifying and updating patient information.
• Makes follow up patient appointments as needed; confirms the next appointments according to patient preferences and office policy while scheduling for most efficient use of Doctor and staff time.
• Follows HIPAA protocol in protecting patient private information.
• Uses best efforts to fill in cancellation and no-show appointment times.
• Effectively understands and utilizes company dental software, HRIS, applicable Microsoft Suite applications and other internet vehicles as necessary.
• Understands company’s timekeeping system and enters hours worked and PTO appropriately and timely; gains pre‑approval from Office Manager for overtime; notifies Office Manager immediately if discrepancy in hours paid through payroll.
• Completes continuing education as necessary.
• Collects payment from patients at the time of treatment.
• Prepares financial treatment plans and presents plan options to patient at end of their appointment.
• Travels as necessary for business related functions and training.
• May check validity of debit balance accounts.
• Verifies patient insurance plans.
• Manages the status of accounts and balances and identifies inconsistencies.
• Follows up by phone, email and letters with patients on outstanding balances in tactful but diplomatic manner.
• Bilingual Preferred but not a necessity.

Nonessential Functions:

Performs additional tasks as necessary or assigned to achieve office/company goals.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed for this position. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business needs.