Front Office- Insurance Coordinator (Bilingual)

Community Dental Partners; United States; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

Health (PPO/HSA)

Vision

Dental

Disability insurance (STD/LTD)

Life Insurance

Paid Time Off

Holiday Pay

Hep B and CPR Certifications

Career Growth Opportunities

Paid training

Perks @ Work

Employee discount program

Job summary

Community Dental Partners is seeking an Insurance Coordinator to support insurance verification and front desk operations. This role focuses on delivering a positive patient experience by greeting patients, collecting information, and maintaining accurate records.

The position emphasizes teamwork, reliability, and excellent communication as you assist patients, staff, and doctors with insurance details and scheduling. This is a full-time, non-exempt role based in the United States.

Qualifications

• High School diploma or equivalent required.
• Strong written and verbal communication.
• Customer service experience is a plus.
• Ability to multitask and prioritize.
• Dependable team player.
• Flexible and adaptable.

Responsibilities

• Greet patients upon arrival.
• Receive paperwork and verify insurance information for accuracy before scanning into the system.
• Change and update patient status in the computer per guidelines.
• Handle routine questions over the phone about appointments, policies, and insurance; update notes in the system.
• Verify insurance and frequencies when needed.
• Review the schedule in advance to ensure appointments and patients are due before confirming them.
• Confirm patients the day before and day of the appointment; reappoint as needed.
• Back up the Greeter when they are not at the station.
• Clean/maintain front office area/lobby.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Team player

Computer literacy

Education

High School Diploma or equivalent

Tools

Office software

Job description

Insurance Coordinator

Reports to: Practice Manager

Key Partnership: Clinical, Billing, and Operations

Department: Operations

Salary: $17/hr (based on experience)

Classification: Non-Exempt

Status: Full Time

Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!

Job Responsibilities

• Greet patients upon arrival
• Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.
• Change and update patient(s) status in the computer according to establishes guidelines
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
• Verifying insurance and frequencies when needed.
• Review the schedule in advance to ensure appointments and patients are due before confirming them.
• Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
• Back up the Greeter when they are not at the station or are performing a trust walk.
• Clean/maintain front office area/lobby
• Perform other duties as assigned

Basic Qualifications

• Education: High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing
• Dependability
• Team player

Key skills and abilities, Characteristics of a good fit

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skills
• Great at building relationships with new people
• Great interpersonal skills

Benefits

• 401(k)
• Health (PPO/HSA), Vision, Dental,
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Company provided Polos
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program
• Employee, Spouse, and Child Life Insurance Options
• Accident Insurance

Schedule and Location:

Monday-Thursday Route 32 Pediatric Dentistry & Orthodontics (Waco) (OTD | Seaside Dental

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and affirmative action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.