Front Desk Pediatric & Orthodontic Dental Office

OrthoDent; Waco (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A pediatric and orthodontic dental office in Waco is seeking a Front Desk Administrator. You'll provide outstanding customer service, assist with patient check-ins, and address inquiries. Experience is preferred but the right candidate will be trained. Your role includes explaining financial options and managing appointment schedules. Join a supportive team dedicated to patient care in a friendly environment.

Qualifications

• Experience in a dental office preferred, but will train the right candidate.
• Ability to manage patient interactions professionally.
• Effective communication skills, both verbal and written.

Responsibilities

• Provide outstanding customer service and resolve patient inquiries.
• Check in patients and verify their information.
• Prepare financial treatment plans and explain options to patients.

Skills

Outstanding customer service

Understanding of HIPAA

Bilingual preferred

Knowledgeable in dental software

Tools

Microsoft Suite

Company dental software

Job description

Position: Front Desk Pediatric & Orthodontic Dental Office

Location: Waco, TX

Job Id: 276

# of Openings: 1

An upbeat pediatric and orthodontic dental office in Waco is looking for a front desk administrator. Experience is preferred but will train the right candidate.

Essential Functions

• Provides outstanding customer service with patient as #1 priority; partnering with staff, timely and successfully resolves patient complaints, concerns and questions.
• Acts as the liaison between the new patient and the office.
• Explains financial options to patients and family members so as to facilitate an understanding of the patient's obligations.
• Opens and/or closes office according to office policy.
• Checks the daily schedule for accuracy.
• Greets and welcomes patients and visitors; assists in helping clinical staff with patient flow such that there is minimal patient waiting time.
• Answers and responds to telephone calls with professionalism and according to office policy; responds to voicemails professionally and timely.
• Checks in patients according to office policy, verifying and updating patient information.
• Makes follow up patient appointments as needed; confirms the next appointments according to patient preferences and office policy while scheduling for most efficient use of Doctor and staff time.
• Follows HIPAA protocol in protecting patient private information.
• Uses best efforts to fill in cancellation and no-show appointment times.
• Effectively understands and utilizes company dental software, HRIS, applicable Microsoft Suite applications and other internet vehicles as necessary.
• Understands company’s timekeeping system and enters hours worked and PTO appropriately and timely; gains pre-approval from Office Manager for overtime; notifies Office Manager immediately if discrepancy in hours paid through payroll.
• Completes continuing education as necessary.
• Collects payment from patients at the time of treatment.
• Prepares financial treatment plans and presents plan options to patient at end of their appointment.
• Travels as necessary for business related functions and training.
• May check validity of debit balance accounts.
• Verifies patient insurance plans.
• Manages the status of accounts and balances and identifies inconsistencies.
• Follows up by phone, email and letters with patients on outstanding balances in tactful but diplomatic manner.
• Bilingual Preferred but not a necessity.

Nonessential Functions

• Performs additional tasks as necessary or assigned to achieve office/company goals.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed for this position. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business needs.