Front Desk Team Member

OrthoDent; Victoria (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

OrthoDent in Victoria, TX seeks a friendly front desk team member to provide outstanding customer service and support patient flow in a pediatric and orthodontic dental office.

The ideal candidate is a team player with prior experience. You will handle scheduling, patient check-in, payments, insurance verification, and presenting treatment options while maintaining high professional standards and privacy compliance.

Qualifications

• Experience in a front desk or customer service role preferred.
• Ability to handle payments and explain financial options to patients.
• Familiarity with HIPAA privacy standards is expected.
• Proficiency with dental office software and Microsoft Suite.

Responsibilities

• Provides outstanding customer service with patient as #1 priority; works with staff to resolve concerns.
• Acts as liaison between new patients and the office; explains financial options to patients and families.
• Opens and/or closes the office as needed per policy.
• Checks daily schedule for accuracy and maintains patient flow with minimal wait time.
• Greets patients and visitors and assists clinical staff with patient flow.
• Responds to calls and voicemails professionally and timely.
• Checks in patients and verifies/updates information.
• Schedules follow-up appointments and confirms next visits.
• Follows HIPAA to protect patient information.
• Uses dental software, HRIS, and Microsoft Suite as needed.
• Tracks hours and PTO, with pre-approval from Office Manager.
• Completes continuing education as necessary.
• Collects payment and presents treatment plans to patients.
• Verifies insurance plans and manages account balances.
• Contacts patients by phone, email, or letters about outstanding balances.

Skills

Customer service

Team player

HIPAA knowledge

Dental software

Job description

An upbeat pediatric and orthodontic dental office in Victoria is looking for a front desk team member. Team player and experience required.

A full job description is as follows.

Essential Functions:

• Provides outstanding customer service with patient as #1 priority; partnering with staff, timely and successfully resolves patient concerns and questions.
• Acts as the liaison between the new patient and the office Explains financial options to patients and family members so as to facilitate an understanding of the patient's’ obligations
• If needed, opens and/or closes office according to office policy
• Checks the daily schedule for accuracy
• Greets and welcomes patients and visitors; assists in helping clinical staff with patient flow such that there is minimal patient wait time
• Answers and responds to telephone calls with professionalism and according to office policy; responds to voice mail messages professionally and timely
• Checks in patients according to office policy, verifying and updating patient information
• Makes follow up patient appointments as needed; confirms the next appointments according to patient preferences and office policy while scheduling for most efficient use of Doctor and staff time
• Follows HIPAA protocol in protecting patient private information
• Uses best efforts to fill in cancellation and no-show appointment times
• Effectively understands and utilizes company dental software, HRIS, applicable Microsoft Suite applications and other internet vehicles as necessary
• Understands company’s timekeeping system and enters hours worked and PTO appropriately and timely; gains pre-approval from Office Manager for overtime; notifies Office Manager immediately if discrepancy in hours paid through payroll
• Completes continuing education as necessary
• Collects payment from patients at the time of treatment
• Prepares financial treatment plans and presents plan options to patient at end of their appointment
• May check validity of debit balance accounts
• Verifies patient insurance plans
• Manages the status of accounts and balances and identifies inconsistencies
• Follows up by phone, email and letters with patients on outstanding balances in tactful but diplomatic manner

Nonessential Functions:

Performs additional tasks as necessary or assigned to achieve office/company goals.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed for this position. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business needs. We are an equal opportunity employer.