Front Office / Patient Services Specialist

Care First; Cary (NC); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Tuition reimbursement

Relocation assistance

Job summary

Care First Rehab in Cary, NC is seeking a Front Office / Patient Services Specialist to be the first contact for our patients. This full-time, in-person role supports our clinical team and helps coordinate appointments, insurance verification, and billing coordination.

You will collect copays, explain scheduling processes, and assist with front office operations. Qualifications include at least one year in medical office scheduling, proficiency with EMR systems like Epic or WebPT, and strong

Qualifications

• Minimum 1 year of administrative support and medical scheduling experience.
• Ability to work until 6 PM Mon-Thu and 8 AM–5 PM on Fridays.
• Familiar with EMR systems (Epic, AthenaHealth, WebPT).
• Proficient computer skills and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Serve as the primary point of contact for new and returning patients.
• Collaborate with billing for insurance verification, authorizations, and billing coordination.
• Manage appointments with the home care scheduler.
• Educate patients on insurance coverage and scheduling processes.
• Collect copays and discuss financial arrangements with patients/families.
• Support therapists with patient-related tasks and oversee front office operations.

Skills

Administrative support

Medical office scheduling

EMR familiarity

Microsoft Word & Excel

Communication skills

Organizational multitasking

Bilingual Spanish

Tools

Epic EMR

AthenaHealth EMR

WebPT EMR

Job description

Front Office / Patient Services Specialist

Location: Outpatient Clinic – Cary, NC Job Type: Full-Time(40 hours) | Pay: $17.00 – $22.00 per hour

Sign on bonus: up to $ 1,500(paid after successful completion of 90days probationary period in 9 monthly instalments with 1 year commitment) Start Date: Immediate

About Us

Care First Rehab is a therapist-owned, interdisciplinary rehabilitation company with over 25 years of experience. In today’s ever-evolving healthcare environment, we stand out with our “Care First” philosophy—putting both our patients and employees at the center of everything we do. Our mission is to deliver the highest quality care by combining one-on-one, hands-on therapy with cutting‑edge technology, whether in our clinic or in the comfort of our clients' homes. We provide Occupational, Physical, and Speech Therapy services.

Position Overview

We are seeking a dedicated and personable Front Office / Patient Services Specialist to join our team in Cary, NC. As the first point of contact for our patients, you will play a vital role in delivering excellent service and supporting our clinical team. This is a full-time, in-person position ideal for someone who thrives in a dynamic healthcare environment.

Key Responsibilities (including but not limited to):

• Serve as the primary point of contact for new and returning patients
• Collaborate with the billing department for insurance verification, authorizations, and billing coordination
• Work with the home care scheduler to manage appointments
• Educate patients and families on insurance coverage and the scheduling process
• Collect copays and discuss financial arrangements with patients/families
• Support therapists with patient-related tasks as needed
• Oversee daily front office operations and administrative duties

Qualifications

• Minimum 1 year of experience in administrative support and medical office scheduling
• Ability to work until 6 PM Monday–Thursday and 8 AM–5 PM on Fridays
• Familiarity with EMR systems (e.g., Epic, AthenaHealth, WebPT)
• Proficient computer skills and strong attention to detail
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities

Preferred Skills

• Bilingual (Spanish)
• Knowledge of insurance systems (Medicare, Medicaid, Workers’ Compensation)
• Proficiency in Microsoft Word and Excel
• Familiarity with Google Workspace tools (Sheets, Docs, Calendar)

Benefits

• Full benefits package including health, dental, vision, life, and disability insurance
• 401(K) with company matching
• Tuition reimbursement and tuition assistance programs
• Relocation assistance available

Care First Rehab is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.