Front Office Coordinator

Addison Group; Durham (NC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) benefits

Job summary

Addison Group is seeking a Front Office Coordinator in Durham, NC for a contract-to-hire role within a growing outpatient healthcare organization. You will act as a key point of contact for patients, providers, and staff, balancing administrative tasks with exceptional customer service.

The position requires 2+ years of front office experience, proficiency with EMR/EHR systems, and excellent communication skills.

Qualifications

• Minimum 2 years of front office or medical receptionist experience in healthcare.
• Experience managing high patient volume and multi-line phone systems.
• Experience using EMR/EHR or practice management software.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Customer service experience in patient-facing environment.
• Calm, professional demeanor with challenging patients.
• Independent work ethic with collaborative teamwork.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and visitors to create a professional first impression.
• Manage check-in/out for in-person and virtual appointments.
• Answer and route calls; communicate appointment information.
• Coordinate scheduling for new, follow-up, and adjusted appointments.
• Collect copays and balances; obtain required documentation.
• Verify demographics, insurance, and account details.
• Support providers and clinical staff with admin tasks.
• Use EMR/EHR and practice management systems to keep records accurate.
• Assist with scanning, faxing, and document management.
• Handle sensitive patient situations with empathy and discretion.

Skills

Front office experience

Multi-line phone system

Verbal & written communication

Customer service

Organizational skills

Independent yet team-oriented

High school diploma

Education

High school diploma or equivalent

Tools

EMR/EHR software

Practice management software

Job description

Title: Front Office Coordinator

Location: Durham, NC

Compensation: $20.00 - $21.00 per hour

Benefits: This position may be eligible for medical, dental, vision, and 401(k) benefits through Addison Group during the contract period.

About the Opportunity:

Addison Group is seeking a Front Office Coordinator on behalf of our client for a contract-to-hire opportunity within a growing outpatient healthcare organization. This role is ideal for an experienced medical front office professional who thrives in a fast-paced environment, enjoys helping patients, and can effectively balance administrative responsibilities with exceptional customer service.

This position serves as a key point of contact for patients, providers, and staff while helping ensure smooth day-to-day office operations.

Key Responsibilities:

• Welcome patients and visitors while creating a positive and professional first impression
• Manage patient check-in and check-out processes for both in-person and virtual appointments
• Answer and route incoming calls, respond to patient inquiries, and communicate appointment-related information
• Coordinate scheduling activities, including new appointments, follow-up visits, and schedule adjustments
• Collect copays, outstanding balances, and required documentation from patients
• Verify and update patient demographics, insurance information, and account details
• Support providers and clinical staff by managing administrative requests and patient communications
• Utilize multiple software platforms and electronic medical record systems to maintain accurate records
• Assist with scanning, faxing, document management, and other office support functions
• Handle sensitive patient situations with empathy, professionalism, and discretion

Requirements:

• Minimum of 2 years of recent front office or medical receptionist experience in a healthcare setting
• Strong background managing high patient volume and multi-line phone systems
• Experience using EMR/EHR or practice management software
• Ability to navigate multiple systems and applications simultaneously
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize competing responsibilities
• Demonstrated customer service experience in a patient-facing environment
• Ability to remain calm and professional when assisting patients experiencing challenging situations
• Comfortable working independently while contributing to a collaborative team environment
• High school diploma or equivalent required

Preferred Qualifications:

• Behavioral health, mental health, or specialty practice experience
• Experience supporting telehealth or virtual patient visits
• Familiarity with appointment scheduling, insurance verification, and patient registration processes

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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