Front Office Patient Services Specialist

StrideCare; Arlington (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

StrideCare is seeking a Professional and courteous Front Office Associate to support outpatient clinic operations. You will perform a wide range of administrative tasks, welcome patients, register new patients, verify insurance, schedule appointments, collect payments, and maintain a clean, organized front desk.

The role requires strong communication, attention to detail, and proficiency in MS Office and Athena EHR. Collaboration with clinical teams and cross-training across clinics are expected.

Qualifications

• High School Diploma required.
• Customer service experience, preferably in healthcare.
• Minimum of 2 years of front office/receptionist experience in a physician's office or hospital.
• Working knowledge of medical terminology and health care insurance.
• Working knowledge of MS Office (Word, Excel, Outlook)

Responsibilities

• Greet and welcome patients with a positive attitude.
• Register new patients and update records; verify insurance authorization.
• Schedule and confirm patient appointments and manage time slots.
• Answer calls and assist patients with inquiries; direct to appropriate staff.
• Collect co-pays, co-insurance, deductibles, and outstanding balances; arrange payment plans.
• Maintain a neat, organized front desk area and coordinate with medical staff.
• Handle confidential patient information with care and adhere to privacy policies.
• Generate reports for marketing or patient communication as needed.
• Cross-train in clinic functions and provide coverage for other clinics as needed.
• Collaborate with team across clinics to support streamlined operations.

Skills

Interpersonal skills

Time management

Attention to detail

EHR proficiency

Punctuality

Education

High School Diploma

MS Office proficiency

Tools

Athena EHR

MS Office

Job description

StrideCare is seeking a Professional and courteous Front Office Associate to support outpatient clinic operations. You will perform a wide range of administrative tasks, welcome patients, register new patients, verify insurance, schedule appointments, collect payments, and maintain a clean, organized front desk.

The role requires strong communication, attention to detail, and proficiency in MS Office and Athena EHR. Collaboration with clinical teams and cross-training across clinics are expected.