Patient Services Front Desk Specialist

StrideCare

Mesquite (TX)

Hybrid

USD 32,000 - 46,000

Full time

14 days+

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Job summary

StrideCare is seeking a Professional and courteous Front Office Associate for an outpatient setting. You will perform a wide range of administrative tasks to support healthcare delivery, with strong communication to interact with patients, healthcare professionals, and staff.

You will greet patients, register new ones, verify insurance, schedule appointments, and handle payments. The role emphasizes patient-centric service, confidentiality, teamwork, and ongoing cross-training across clinics to

Qualifications

High School diploma required.
Minimum of 2 years front office/receptionist experience in a physician's office or hospital.
Experience with Athena EHR or similar EHR system.

Responsibilities

Greet and welcome patients with a positive attitude.
Register new patients and update records; verify insurance authorization.
Schedule and confirm appointments; manage appointment slots efficiently.
Answer phones; address inquiries and route calls as needed.
Collect co-pays, co-insurance, deductibles, and outstanding balances; arrange payment plans as needed.
Maintain a neat and organized front desk area and coordinate with medical staff.
Handle confidential patient information in compliance with privacy rules.
Assist with administrative tasks including reports for marketing or patient communication.
Cross-train across clinic functions and provide coverage for other clinics when required.
Collaborate with team members across clinics to ensure smooth patient flow.
Engage in continuous learning to improve clinic efficiency.