Front Office Patient Services Advocate

AltaMed Health Services; Santa Ana (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans withem

Flexible Spending Accounts

Paid Time Off & Holidays

CME Days

Tuition Reimbursement Program

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed Health Services is seeking a Patient Services Advocate to welcome and attend to patients, creating a positive front office experience while managing expectations with compassion and respect.

The Advocate joins the health care team to assist in delivering patient-focused care, demonstrating excellent communication and problem-solving skills. Minimum requirements include a high school diploma and 1–2 years in customer service, with strong bilingual capabilities preferred.

Qualifications

• 1–2 years of customer service/greeter/receptionist experience preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.

Responsibilities

• Welcome and attend to the needs of all patients to create a positive front office experience.
• Assist in delivering patient-focused care through teamwork and effective communication.

Skills

Customer service

Bilingual communication

Front desk

Education

High School diploma or equivalent

Job description

AltaMed Health Services is seeking a Patient Services Advocate to welcome and attend to patients, creating a positive front office experience while managing expectations with compassion and respect.

The Advocate joins the health care team to assist in delivering patient-focused care, demonstrating excellent communication and problem-solving skills. Minimum requirements include a high school diploma and 1–2 years in customer service, with strong bilingual capabilities preferred.