Front Office Patient Financial Specialist

bannerhealth; Phoenix (AZ); On-site; USD 34,000 - 52,000; Full time

Job summary

Banner Alzheimer’s Institute in Phoenix seeks a Front Office Patient Financial Services Representative to verify insurance, explain bills, collect co-payments, and assist patients with financial aid. The role coordinates with patients, insurers, and providers to maximize reimbursement.

Schedule is Monday–Friday, 8:30am–5:00pm at the Phoenix location. Strong communication and data-entry skills are essential for daily patient flow and record accuracy.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or medical billing preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Register/check-in patients and collect signups and signatures per policy.
• Verify insurance coverage and obtain pre-certifications/referrals.
• Explain financial policies and collect patient liabilities.
• Enter payments and reconcile daily charges; balance cash drawer.
• Schedule appointments and ensure patients are prepared for visits.
• Communicate with patients and care teams to resolve issues.
• Respond to requests for patient records per policy and law.
• Provide patient services to aid in patient flow (e.g., escorting, vitals).
• Work independently in a fast-paced environment prioritizing care.

Skills

Insurance verification

Billing / AR basics

Customer service

Data entry

Education

High school diploma or GED

Tools

MS Office

Job description

Banner Alzheimer’s Institute in Phoenix seeks a Front Office Patient Financial Services Representative to verify insurance, explain bills, collect co-payments, and assist patients with financial aid. The role coordinates with patients, insurers, and providers to maximize reimbursement.

Schedule is Monday–Friday, 8:30am–5:00pm at the Phoenix location. Strong communication and data-entry skills are essential for daily patient flow and record accuracy.