Front Office & Patient Experience Manager

Pepperdine University; Malibu (CA); On-site; USD 56,000 - 60,000; Full time

Job summary

Pepperdine University is seeking an Office Manager for the Student Health Center in Malibu. This role oversees daily clinic front-office workflows, supports the Clinic Director, and ensures compliant, patient-centered administrative operations.

It requires coordinating with campus partners and supervising 1–3 student workers while maintaining a mission-aligned, Christian workplace culture. Responsibilities include appointment scheduling, front-office training, HIPAA/FERPA compliance, and

Qualifications

• Bachelor’s degree in healthcare administration, business administration, organizational leadership, or related field and 3 years of admin support experience.
• Experience providing admin or executive support, including calendars, meetings, and presentation prep.
• Ability to design training materials and mentor staff.
• Proficiency with Google Suite and learning medical practice management software/EHR.
• Strong interpersonal, verbal, and written communication skills; calm in stressful situations.
• Current CPR/AED/First Aid certification or willingness to obtain upon hire.

Responsibilities

• Share responsibility for answering clinic phone lines and routing messages to medical or admin staff.
• Schedule patient appointments and manage calendars for multiple practitioners.
• Coordinate with campus partners to support patient care and office operations.
• Maintain Clinic Director’s calendar, coordinate travel, and prepare data/presentations for meetings.
• Assist back-office team with non-clinical tasks like scanning medical records and filing.
• Model best practices in customer service and clinic policy adherence.
• Design and audit patient check-in/check-out workflows to minimize wait times using EHR.
• Oversee facility operations, inventory, and maintenance work orders.
• Coordinate recruitment, training, and schedule for 1–3 student employees.

Skills

Admin support

Calendar management

Phone handling

Customer service

HIPAA compliance

Education

Bachelor's degree in healthcare admin

Tools

Google Workspace

Job description

Pepperdine University is seeking an Office Manager for the Student Health Center in Malibu. This role oversees daily clinic front-office workflows, supports the Clinic Director, and ensures compliant, patient-centered administrative operations.

It requires coordinating with campus partners and supervising 1–3 student workers while maintaining a mission-aligned, Christian workplace culture. Responsibilities include appointment scheduling, front-office training, HIPAA/FERPA compliance, and