Front Office Lead - Patient Experience & Ops

The Mark Men’s Health; Pasadena (CA); Híbrido; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Health insurance

Vision insurance

Paid time off

Wellness Days

Bonus opportunities

Descripción de la vacante

The Mark Men’s Health in Pasadena, CA is seeking a Front Office Administrator to be the welcoming face of our clinic and ensure a smooth patient experience. You will handle check-ins, appointments, phone inquiries, and general admin tasks, while maintaining HIPAA compliance and a professional, friendly demeanor.

Join a team that values personalized care, ongoing growth, and a supportive work environment.

Formación

• Previous experience in a front office, receptionist, or administrative support role, preferably in a healthcare setting.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with ability to multitask and stay detail-oriented in a fast-paced environment.

Responsabilidades

• Serve as the first point of contact for patients—greet visitors warmly and ensure a professional, welcoming experience.
• Answer and direct phone calls courteously, providing helpful and accurate information.
• Manage patient check-ins/outs, verify information, and obtain necessary signatures.
• Coordinate appointment scheduling to optimize provider availability and avoid conflicts.
• Perform general administrative tasks such as filing, scanning, and data entry into patient management systems.
• Maintain front office policies and procedures for efficiency and consistency.
• Monitor office supplies and inventory to ensure availability.
• Identify opportunities to streamline administrative workflows and support clinic operations.
• Maintain confidentiality and HIPAA compliance in handling sensitive information.

Conocimientos

Front office experience

Customer service

Microsoft Office

Organizational skills

Herramientas

Microsoft Office Suite

Descripción del empleo

The Mark Men’s Health in Pasadena, CA is seeking a Front Office Administrator to be the welcoming face of our clinic and ensure a smooth patient experience. You will handle check-ins, appointments, phone inquiries, and general admin tasks, while maintaining HIPAA compliance and a professional, friendly demeanor.

Join a team that values personalized care, ongoing growth, and a supportive work environment.