Campus Front Desk & Visitor Services Coordinator

Pepperdine University; Malibu (CA); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pepperdine University’s Department of Public Safety in Malibu seeks a Front Desk Coordinator to support daily operations, provide superior customer service, and assist with parking permits and reservations.

You will oversee the onboarding/offboarding of DPS staff, coordinate supplies and facilities, supervise student workers, and maintain a tidy front desk and calendar. Regular duties include handling inquiries by phone, email, or in person, and upholding the university's mission.

Qualifications

• High school diploma required.
• General office and administrative experience.
• Proficient in Google Suite.
• Previous database system experience.
• Ability to multitask and manage heavy visitor and phone traffic.
• Ability to work in an environment with frequent interruptions.
• Strong interpersonal, oral, and written skills with diplomacy.
• Strong customer service and interpersonal skills.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Provide superior reception services and support to all who seek assistance on the phone, online, or in-person.
• Oversee vehicle registration process, including requests for special passes and parking reservations.
• Maintain and organize supplies and equipment that support departmental operations.
• Oversee and interact with front desk student workers.
• Maintain and share events in the departmental operational calendar.
• Assist with onboarding and offboarding process for all new and departing DPS employees.
• Arrange maintenance needs for all departmental facilities and designated equipment.
• Responsible for the organization and tidiness of the office, hallways, briefing room, storage cabinets, and other shared spaces.
• Perform other duties as assigned.

Skills

Multitasking

Customer service

Interpersonal skills

Communication

Time management

Organizational skills

Confidential information handling

Diplomacy and tact

Ability to handle interruptions

Written communication

Education

High school diploma

Bachelor's degree preferred

Tools

Google Suite

Database systems

Office software

Job description

Pepperdine University’s Department of Public Safety in Malibu seeks a Front Desk Coordinator to support daily operations, provide superior customer service, and assist with parking permits and reservations.

You will oversee the onboarding/offboarding of DPS staff, coordinate supplies and facilities, supervise student workers, and maintain a tidy front desk and calendar. Regular duties include handling inquiries by phone, email, or in person, and upholding the university's mission.