Front Office & Patient Experience Leader

Thundermist Health; Woonsocket (RI); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer match

Job summary

Thundermist Health Center seeks a Front Office Manager to lead all front-of-house functions at one site, ensuring exceptional patient experiences from check-in to departure. You will supervise front desk operations, eligibility verification, and billing workflows while partnering with care teams, Revenue Cycle, Patient Access, and site leadership to maintain smooth, patient-centered operations.

The role requires a bachelor's degree in Healthcare Administration or related field and 5+ years of

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field — or equivalent experience.
• 5+ years of healthcare operations leadership experience, preferably in an ambulatory or FQHC environment.
• Demonstrated experience managing front desk, patient access, or practice operations teams.
• Strong understanding of front desk, patient access, billing, and clinical operations workflows.
• Working knowledge of sliding fee scale programs, Good Faith Estimates, insurance eligibility verification, and healthcare collections.
• Exceptional communication, customer service, and problem-solving skills.

Responsibilities

• Oversee front desk team and processes including check-in, check-out, eligibility verification, sliding fee scale assessments, collections, and follow-up scheduling
• Ensure a consistent, welcoming, patient-centered experience for every patient from arrival to departure
• Partner with nursing and care teams to support daily clinic flow, exam room readiness, patient handoffs, and real-time resolution of patient concerns
• Conduct routine audits of registration accuracy, eligibility verification, and documentation quality; coach staff and improve workflows based on findings
• Ensure compliance with sliding fee scale, Good Faith Estimates, No Surprises Act notifications, and patient intake requirements
• Oversee building operations related to patient flow and staff workspaces including signage, waiting rooms, lobby environment, and wayfinding
• Coordinate facility needs and monitor Environment of Care (EOC) requirements in partnership with Facilities and Safety
• Manage the operational budget for the assigned location
• Ensure front desk staff accurately perform collections and deposits, apply sliding fee scale policies consistently, and understand financial counseling workflows
• Partner with Revenue Cycle to improve point-of-service collections, reduce claim denials tied to front-end errors, and support clean claim submission
• Lead, supervise, coach, and develop front office staff including hiring, onboarding, performance management, and progressive discipline in partnership with HR
• Ensure all front desk workflows are documented, current, and consistently applied; drive standardization across staff
• Lead site-level implementation of new workflows, technology, or system changes
• Use data to evaluate operations, monitor trends, and drive improvements in patient flow, collections, eligibility accuracy, and patient experience
• Support FQHC compliance and accreditation activities including HRSA Operational Site Visits and internal audits

Skills

Leadership

Communication

Customer service

Problem-solving

Team management

Scheduling

Education

Bachelor’s degree in Healthcare Administration, Business, or related field

Job description

Thundermist Health Center seeks a Front Office Manager to lead all front-of-house functions at one site, ensuring exceptional patient experiences from check-in to departure. You will supervise front desk operations, eligibility verification, and billing workflows while partnering with care teams, Revenue Cycle, Patient Access, and site leadership to maintain smooth, patient-centered operations.

The role requires a bachelor's degree in Healthcare Administration or related field and 5+ years of