Patient Experience Lead & Front Desk Coordinator

Frontera Healthcare; Fredericksburg (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Frontera Healthcare seeks a Patient Experience Specialist to be the face of the organization, coordinating front office activities and guiding a fast-paced team to deliver compassionate care and efficient workflows.

The role requires excellent customer service, strong communication, and the ability to multi-task under pressure while maintaining HIPAA compliance and a professional demeanor.

Qualifications

• High school diploma or equivalent.
• Excellent public relations and customer service skills.
• Organizational abilities and dependability.
• Clear written and verbal communication with all levels.
• Ability to handle confidential information under HIPAA.
• Professional and mature demeanor.

Responsibilities

• Coordinate and oversee front office activities to ensure smooth workflow.
• Attend meetings and train front desk staff on procedures.
• Manage schedules, coverage, and daily huddles for clinic teams.
• Monitor overtime and document performance evaluations after 90 days.
• Assist with interviews for front desk staffing and policy adherence.
• Perform duties in compliance with HIPAA regulations.

Skills

Public relations

Customer service

Organizational abilities

Verbal communication

Written communication

HIPAA knowledge

Professional demeanor

Education

High school diploma

Tools

MS Word

Excel

Job description

Frontera Healthcare seeks a Patient Experience Specialist to be the face of the organization, coordinating front office activities and guiding a fast-paced team to deliver compassionate care and efficient workflows.

The role requires excellent customer service, strong communication, and the ability to multi-task under pressure while maintaining HIPAA compliance and a professional demeanor.