Front Office & Patient Experience Coordinator

Panther Physical Therapy; Auburn (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Back in Motion Auburn is seeking a full-time Front Office Coordinator in Auburn, ME to serve as the first point of contact for patients and provide essential administrative support in the outpatient clinic.

The ideal candidate will manage patient registrations and insurance verification, collect co-pays, maintain accurate daily schedules, and deliver professional customer service while following HIPAA and clinic policies.

Qualifications

• Basic computer skills including Microsoft Office and Outlook.
• High School Diploma or GED required.
• Two years of experience in a medical office or customer service setting preferred.

Responsibilities

• Complete daily general office and administrative duties
• Oversee the collection of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
• Verify insurance benefits
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation

Skills

Computer skills

Communication skills

Customer service

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Back in Motion Auburn is seeking a full-time Front Office Coordinator in Auburn, ME to serve as the first point of contact for patients and provide essential administrative support in the outpatient clinic.

The ideal candidate will manage patient registrations and insurance verification, collect co-pays, maintain accurate daily schedules, and deliver professional customer service while following HIPAA and clinic policies.