Front Office Patient Care Specialist

Rocky Hill Surgery Center LLC; Northwood (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Holidays

PTO

Free Parking

401k with company match

Employee Assistance Program

Job summary

Rocky Hill Surgery Center is seeking an experienced Patient Service Representative to join our team. This full-time role emphasizes excellent patient service, accurate insurance verification, and efficient front-office operations in our ophthalmology center.

The position reports to the Business Office Manager and offers comprehensive benefits including health and vision insurance, paid holidays, PTO, 401k with company match, and free parking.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of experience in a healthcare front office, medical receptionist, or customer service role preferred.
• Knowledge of insurance verification, billing, and medical terminology preferred.
• Proficiency with practice management systems, EMR, and Microsoft Office Suite.

Responsibilities

• Greeting and register patients and visitors in a professional and courteous manner.
• Verify patient demographics, insurance coverage, and authorizations prior to procedures.
• Collect co-pays, deductibles, and outstanding balances at the time of service; provide receipts and maintain accurate records.
• Manage patient check-in and check-out processes efficiently, ensuring smooth patient flow.
• Answer phones, direct calls, and respond to inquiries in a professional and timely manner.
• Schedule procedures and appointments in accordance with provider and facility guidelines.
• Maintain patient confidentiality and compliance with HIPAA regulations.
• Assist with the preparation and scanning of medical records, charts, and required documentation.
• Communicate effectively with patients, families, staff, and physicians.
• Perform general clerical duties including filing, copying, faxing, and mail distribution.
• Support business office and clinical staff with administrative tasks as needed.

Skills

Customer service

Insurance verification

EMR familiarity

MS Office

Data entry

Education

High school diploma

Tools

EMR software

Practice management systems

Microsoft Office

Job description

Rocky Hill Surgery Center is seeking an experienced Patient Service Representative to join our team. This full-time role emphasizes excellent patient service, accurate insurance verification, and efficient front-office operations in our ophthalmology center.

The position reports to the Business Office Manager and offers comprehensive benefits including health and vision insurance, paid holidays, PTO, 401k with company match, and free parking.