Patient Services Front Desk Coordinator

US Oncology Inc.; Colorado Springs (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health plan

Dental & Vision

Wellness program

Health Savings Account

Flexible Spending Accounts

401(k)

Life insurance

Disability insurance

Employee Assistance Program

PTO & holidays

Tuition reimbursement

Critical illness insurance

Job summary

Rocky Mountain Cancer Centers in Colorado Springs at our Penrose location is seeking a friendly Receptionist to greet patients, verify demographics and insurance, collect basic co-pays, and keep the lobby running smoothly.

In this role you will register new patients, route inquiries, and support nursing staff by notifying arrivals, updating charts, and maintaining confidentiality. Strong communication and computer skills are essential in a medical office.

Qualifications

• Minimum qualifications: High school diploma or equivalent required.
• Minimum one year office experience, preferably in a medical setting.
• Must have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.

Responsibilities

• Greet patients and visitors into the clinic in a prompt, courteous and professional manner.
• Obtain all appropriate forms as required.
• Obtain demographic and insurance information. Obtain copy of patient’s insurance cards and current driver's license for file.
• Update demographic and insurance information as needed in the system.
• Register all new patients into the system.
• Notify nursing staff of patient arrivals, placing charts in appointment order.
• Assist in preparing charts for next day’s appointments and prints schedules as needed.
• Collect co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary.
• Distribute condolence cards to patients families as requested.
• Maintain lobby area in a neat and orderly manner.
• Identify no shows and forwards for patient notification.
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follow policies and procedures to contribute to the efficiency of the front office.
• Cover for other front office functions as requested

Skills

Excellent communication skills

Written and verbal communication

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Computer systems

Job description

Rocky Mountain Cancer Centers in Colorado Springs at our Penrose location is seeking a friendly Receptionist to greet patients, verify demographics and insurance, collect basic co-pays, and keep the lobby running smoothly.

In this role you will register new patients, route inquiries, and support nursing staff by notifying arrivals, updating charts, and maintaining confidentiality. Strong communication and computer skills are essential in a medical office.