Patient Care Representative

Rocky Hill Surgery Center LLC; Rocky Hill (CT); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Holidays

PTO

Free Parking

401k with company match

Employee Assistance Program

Job summary

Rocky Hill Surgery Center LLC is seeking an experienced Patient Service Representative to join our ophthalmology team in Rocky Hill, CT. This role is the first point of contact for patients, families and visitors, handling check-in/check-out, scheduling, and billing support with a commitment to excellent care.

The ideal candidate has 1–2 years in a healthcare front office or customer service, knowledge of insurance verification and billing, and proficiency with EMR and practice management

Qualifications

• High school diploma or equivalent.
• 1–2 years in healthcare front office or customer service.
• Knowledge of insurance verification, billing, and medical terminology.
• Proficiency with practice management systems, EMR, and Microsoft Office.

Responsibilities

• Greet and register patients and visitors professionally.
• Verify demographics, insurance, and authorizations prior to procedures.
• Collect co-pays and balances; provide receipts and maintain records.
• Schedule procedures and appointments per guidelines.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Interpersonal communication

Customer service

Organizational skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Practice management systems

EMR

Microsoft Office Suite

Job description

Rocky Hill Surgery Center is seeking an experienced Patient Service Representative to join our great team of professionals.

At Rocky Hill Surgery Center, you will not work weekends, holidays or have an on-call rotation!

Rocky Hill Surgery Center has great benefits including:

• Health Insurance
• Vision Insurance
• Paid Holidays
• PTO
• Free Parking
• 401k with company match
• Employee Assistance Program

Our busy ophthalmology surgery center provides outpatient surgical procedures to Rocky Hill, CT and the surrounding communities. We are looking for a Patient Care Assistant who is a team player, detail oriented, and committed to delivering excellent care to our patients.

Position Title: Patient Care Representative

Classification: Non-exempt

Reports To: Business Office Manager

Status: Full Time - 40 Hours per week

Salary Range: $20.00 - $25.00 per hour

Position Summary:

Patient Service Representative (PSR) serves as the first point of contact for patients, families,

and visitors of the Center. This role is responsible for providing excellent customer service,

managing patient check-in/check-out, verifying insurance and demographics, collecting

payments, and ensuring accuracy in the scheduling and registration process. The position

supports the business office and clinical teams by maintaining an organized, efficient, and

welcoming environment.

• Greeting and register patients and visitors in a professional and courteous manner.
• Verify patient demographics, insurance coverage, and authorizations prior to procedures.
• Collect co-pays, deductibles, and outstanding balances at the time of service; provide receipts and maintain accurate records.
• Manage patient check-in and check-out processes efficiently, ensuring smooth patient flow.
• Answer phones, direct calls, and respond to inquiries in a professional and timely manner.
• Schedule procedures and appointments in accordance with provider and facility guidelines.
• Maintain patient confidentiality and compliance with HIPAA regulations.
• Assist with the preparation and scanning of medical records, charts, and required documentation.
• Communicate effectively with patients, families, staff, and physicians.
• Perform general clerical duties including filing, copying, faxing, and mail distribution.
• Support business office and clinical staff with administrative tasks as needed.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 1–2 years of experience in a healthcare front office, medical receptionist, or customer service role preferred.
• Knowledge of insurance verification, billing, and medical terminology preferred.
• Proficiency with practice management systems, EMR, and Microsoft Office Suite.

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills.
• Professional and compassionate demeanor when interacting with patients and families.
• Excellent organizational and multitasking abilities.
• Attention to detail with a focus on accuracy in data entry and financial transactions.
• Ability to maintain composure in a fast-paced environment.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing, bending, or lifting up to 20 pounds.
• Ability to interact with patients in person and on the phone.

Working Conditions:

• Business office and clinical setting in an ambulatory surgery center.
• Frequent interaction with patients, families, staff, and physicians.
• May be requested to work extended hours or adjust schedules depending on patient volume.

This job posting is not meant to be all inclusive but to provide an overview of the job responsibilities.

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.