Front Office & Patient Care Coordinator

Seattle Integrative Oncology; Seattle (WA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance (optional)

Paid holidays

Paid time off (PTO)

Flexible work time

Job summary

Seattle Integrative Oncology is seeking an energetic, service-oriented Front Office Coordinator to handle scheduling, registration, check-in/out, and telephone inquiries in a healthcare setting. You will collect patient payments, process records requests, and support staff with front desk tasks in a compassionate, patient-centered environment.

As the clinic grows, you may participate in advanced administrative roles, with potential co-supervision of front desk staff and leadership training.

Qualifications

• Required: AA degree in Business Administration or similar field.
• Preferred: Bachelor degree; two years of customer service/clerical experience in a healthcare setting.
• Experience: Required: Three years of customer service/clerical experience in a healthcare setting.
• Preferred: Leadership experience in a healthcare organization or supervisory role.

Responsibilities

• Answer calls for practitioners and communicate information to practitioners and management.
• Schedule appointments and provide reminder calls for patients.
• Improve non-clinical workflows with clinic manager.
• Request and maintain patient medical, insurance, and demographic records.
• Explain services and insurance/billing practices to callers and patients.
• Use provider portals to determine patient benefits and claim status.
• Resolve denials and submit appeals as needed.
• Coordinate scheduling between practitioners and outside providers.
• Coordinate clinic events related to complementary medicine.

Skills

Customer service

Communication

Healthcare experience

Microsoft Office

Phone etiquette

Education

AA degree in Business Administration or similar

Bachelor degree (preferred)

Tools

Athenahealth

Availity

OneHealthPort

Excel

Job description

Seattle Integrative Oncology is seeking an energetic, service-oriented Front Office Coordinator to handle scheduling, registration, check-in/out, and telephone inquiries in a healthcare setting. You will collect patient payments, process records requests, and support staff with front desk tasks in a compassionate, patient-centered environment.

As the clinic grows, you may participate in advanced administrative roles, with potential co-supervision of front desk staff and leadership training.